Security Operations Analyst, Managed Security Services

CDW • Mississauga, ON

6d

About The Position

The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for Network Security. The Analyst focuses on developing their knowledge and technical expertise. We are seeking a Firewall Engineer with 1 to 3 years of experience in firewall administration, including Palo Alto and Check Point technologies, as well as familiarity with AWS, Azure, and GCP environments. The ideal candidate will have experience managing firewall policies, IPS configurations, NAT rules, and supporting firewall-related projects.

Requirements

• 1 to 3 years of experience in firewall administration, including Palo Alto and Check Point technologies
• Familiarity with AWS, Azure, and GCP environments
• Experience managing firewall policies, IPS configurations, NAT rules, and supporting firewall-related projects
• Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR 4 years of Information Technology experience, to include 1 year in supporting information technology/systems
• Understanding of IT infrastructure and Information Systems design, including hardware, software and services used in an enterprise.
• Demonstrate strong verbal and written communication skills.
• Apply critical thinking and problem-solving abilities to address challenges.
• Demonstrated ability to learn and adapt to new technologies and products.
• Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.

Nice To Haves

• Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to: Check Point: CCSA, Cisco; CCNA-Security ; Palo Alto: ACE ; CompTIA Security +, Microsoft SC-200, Microsoft AZ900, Microsoft AZ500 or similar technology certifications
• Call handling/ticket experience is a plus

Responsibilities

• Monitors and resolves first-level security support requests. Escalates second-level support to senior team members
• Collects and disseminates information to clients during and post-incident
• Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
• Updating the knowledge base articles
• Apply Trusted Advisor techniques to build up client trust and influence loyalty
• Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
• Participate notably in assigned self-paced training
• Foster a positive team environment by being approachable and assisting teammates.
• Actively engage in coaching and continuous learning to enhance technical skills.
• Investigate and resolve technical issues using established procedures.
• Manage time effectively and maintain organizational skills.

Benefits

• CDW is committed to being an AI-fluent organization
• We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI.
• CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants.
• CDW is an equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level