Security Officer - The Ritz-Carlton

Sage Hospitality•Chicago, IL

10h•Onsite

About The Position

The Security department at The Ritz-Carlton, Chicago plays the important role of protecting the privacy and security of our guests and the company’s confidential information and assets. Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Requirements

High school education or equivalent experience.
Minimum two years prior experience in loss prevention.
Current CPR and First Aid certification
Good communication skills
Ability to recognize drug and alcohol abuse.
Ability to communicate through a portable radio.
Excellent hearing required to communicate with guests, employees, managers, use radio.
Excellent vision required for emergencies, visual safety inspections.
Excellent speech communication skills required to communicate with guests, employees, managers, use radio
Excellent comprehension and literacy required to complete reports, logs.

Nice To Haves

May require a second language.

Responsibilities

Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety and security of the hotel's assets, guests, and employees.
Patrol all areas of the property including outside parking lots on a regular basis.
Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.
Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary.
Document a concise security report on a daily log including incidents of theft, accidents and safety violations.
Complete the necessary security forms to document losses of property or personal injury to guest or associate.
Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.
Conduct investigations of security incidents.
Enforce the 'No Solicitation Policy' of the property.