Security Officer

California Center for the Arts•Escondido, CA

22h•Onsite

About The Position

The Security Officer provides security, safety, and customer service, and works in conjunction with CCAE staff to respond to employee, patron, and visitor calls for routine and emergency services. Working alone or in teams of two, the Security Officer patrols the campus to ensure the facility remains secure during performances, events, and after hours.

Requirements

Intermediate knowledge and proficiency in Microsoft Office and Google Workspace
Excellent communication skills, both verbal and written.
Active listening skills.
Excellent interpersonal and customer service skills
Ability to interact cordially and respectfully with the public
Ability to maintain professional composure when dealing with unusual circumstances
Ability to assess and evaluate situations effectively
Must be able to be highly productive and do high-quality work with minimal supervision
Knowledge and ability to learn computer systems
Ability to write routine incident reports, including logs and reports
Ability to adapt to changes in the external environment and organization
Must be a self-starter, reliable, and effective team member
Able to operate a portable radio/phone
Well-groomed and professional appearance.
Must wear the appropriate uniform at all times
Must be able to work mornings, evenings, weekends, and holidays
Minimum of 1-year experience in security and customer service.
High School Diploma or equivalent education required.
A valid and current BSIS California Guard Card is required.

Responsibilities

Conducts foot patrols of the campus and facilities to check for irregularities.
Secures buildings, rooms, and workspaces.
Observes and reports activities and incidents.
Calls emergency service personnel or other CCAE staff as required.
Responds appropriately to routine and emergency calls of service.
Communicates with facility users, staff, the public, vendors, volunteers, sales department, event staff, and other security officers.
Provides excellent customer service at all times.
Assists staff before, during, and after performance events.
Uses safety precautions in all security services and notifies staff, the public, vendors, volunteers, sales department, event staff and other security officers.
Preserves order and conducts all work in accordance with CCAE’s policies and procedures, including safety, time & attendance, and uniform policies.
Assists with the periodic inspection of fire control equipment.
Assists the Safety Team with office safety walkthroughs.
Writes clear, concise, detailed, and legible reports.
Reports health, safety, facility, and security concerns.
Other duties as may be deemed necessary by the direct supervisor.