Security Officer - Temporary - Overnight

Sonesta Hotels•Philadelphia, PA

2d•Onsite

About The Position

The Security Officer is responsible for the safety and security of all our guests, employees and visitors of the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations. The Security officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.

Requirements

2+ years of Security experience required, preferably in a full service hotel setting.
Must be able to understand and execute all safety and emergency procedures, as well as understand and operate emergency equipment.
Must have excellent communication (verbal/written) skills and interact with guests and other employees in a courteous, empathetic and discreet manor.

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients.
Performs normal hotel security functions to include fire prevention and safety checks.
Investigates thefts, accidents, and other incidents which occur on the property.
Prevents losses of company and guest’s property due to thefts, burglary, pilferage, and other criminal activity.
Ensures a safe and tranquil environment for guests and employees.
Assist guests and colleagues on all security and safety related enquiries.
Resolves guest and employee complaints regarding safety and security matters.
Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.
Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.
Completes associates forms and reports related to any accidents or issues within the premises of the hotel.
Immediately report hotel deficiencies to appropriate departments for immediate repair.
To perform other work related duties as assigned by Management.