Security Officer

Hospital for Special Surgery•Mahwah, NJ

12d•Onsite

About The Position

The Hospital Security Officer plays a critical role in creating a safe, welcoming, and patient centered environment. This position blends traditional security responsibilities with high quality customer service and concierge-style support. Officers serve as ambassadors for the hospital, providing clear direction, compassionate assistance, and a calming presence while ensuring the safety of patients, visitors, and staff. Serves as a resource for information and direction; responds to urgent and emergent situations; performs patrol functions and security checks throughout the campus; reports, investigates and documents incidents; controls internal and external traffic; enforces rules and regulations to ensure and maintain a safe and orderly facility.

Requirements

Intermittent physical exertion
Sitting or standing in the same location, as well as the ability to react quickly and/or physically exert as urgent/emergent situations warrant - such as responding to emergencies, walking/running, assisting patients in/out of cars and wheelchairs, climbing stairs and lifting material or equipment of heavy weight (50 lbs. or more)
Traversing the hospital campus to perform security checks, escorting patients/visitors/staff, and assisting with evacuation of patients using Emergency Management Equipment.

Responsibilities

Greet patients, visitors, and staff with professionalism, empathy, and a customer‑first attitude.
Provide directions, escort assistance, and general information to support a positive hospital experience.
Assist patients and families with mobility needs, transportation inquiries, and wayfinding throughout the facility.
Maintain a visible, approachable presence in lobbies, entrances, and public areas to proactively assist guests.
De‑escalate emotionally charged situations using tact, patience, and service‑oriented communication.
Monitor entrances, patient care areas, and restricted zones to ensure compliance with hospital access policies.
Conduct routine foot and vehicle patrols of the campus, identifying safety hazards or suspicious activity.
Respond promptly to emergencies, codes, and incidents—providing support alongside clinical and operational teams.
Document all incidents clearly and accurately in security reports or digital systems.
Support staff with behavioral health patients or visitors exhibiting disruptive behavior, using non‑violent crisis intervention techniques.
Coordinate with local law enforcement and emergency services when necessary.
Maintains satisfactory attendance record.
Reports for duty punctually.
Adjusts to changing situations and work assignments.