SECURITY GRAVEYARD OFFICER - CB & VR - FULL-TIME

Mesquite Entertainment•Mesquite, NV

1d•Onsite

About The Position

The Security Officer interacts directly with customers and co-workers and is responsible for providing a safe and secure environment by being a visible deterrent to unlawful activity. This role involves following established policies, procedures, and regulations to ensure compliance and protect company assets, while fostering a safe, secure, and productive environment for guests and co-workers. The officer will investigate complaints, respond to calls for service, provide escorts, and act as a first-responder in medical situations. A key aspect of the role is maintaining positive working relationships with other departments to resolve customer issues and concerns.

Requirements

Must be a good listener, pay attention to details, and be able to effectively communicate, in a professional manner, ideas and information to others, both verbally, on the radio and telephone, and in written statements.
Must have basic computer skills, typing, and Microsoft Office skills (Word & Excel) in order to complete Security Reports.
Must be able to conduct themselves in a professional manner and maintain self control, often under adverse and stressful conditions.
Must have the ability to multi-task and prioritize calls for service.
Conflict resolution skills are a must.
Must be adaptable and excel at problem solving with both guests and fellow staff members.
Must possess integrity and the basic desire to serve and protect.
Must be customer and team oriented and possess excellent people skills.
Must be motivated and willing to learn.
High school diploma or equivalent is required.
State of Nevada Gaming Permit
Alcohol Awareness Card
Valid Driver’s License
D.M.V. Driving History Printout (no more than 30 days old)
Minimum age requirement: 21 years old

Nice To Haves

CPR/AED Certification (provided by the Company)

Responsibilities

Follows established policies, procedures, and regulations, both Mesquite Gaming and Nevada State Gaming Control Board, to ensure proper compliance and for the protection of company assets and to provide a safe, secure, and productive environment for guests and co-workers.
Investigates complaints and violations of law and policies and prepares accurate, comprehensive written reports and statements, as necessary, to document such events and activities and may testify in court or other formal or informal proceedings.
Fosters and maintains positive working relationships with other departments and staff members to resolve customer issues and concerns.
Response to calls for service and uses radio and/or telephone communications to summon assistance from other security officers, personnel from other Company departments, police, fire, or emergency medical services as the situation dictates.
Provides escorts for the safety of customers and other Company personnel, protecting them and the valuables they may have in their possession, and making buys and fills for other departments.
Is a first-responder in any medical situation and provides first aid until further qualified medical assistance arrives.
Other job-related duties as assigned and instructed by management.