Security Officer - Crowne Plaza Atlanta Perimeter at Ravinia

IHG•Atlanta, GA

8d•Onsite

About The Position

Every day is different, but you’ll mostly be performing daily inspections and ensuring compliance with hotel security and safety requirements and procedures to protect hotel property, employees, and guests against theft, crime, threats, and safety hazards. This may include patrolling and inspecting assigned areas with specified equipment, monitoring surveillance cameras, and checking areas for unauthorized persons, fire, and safety hazards. You will also be responsible for maintaining security procedures and audit/department logs, ensuring guest room doors are secured, assisting guests with room access, and potentially inspecting employee belongings. Investigations into loss and safety incidents involving guests, employees, and/or hotel loss and safety exposure will be a key part of the role, requiring compliance with state and government regulations and hotel procedures. You may also be required to administer CPR and communicate with EMS/medical personnel, completing documented reports in accordance with company and hotel policies and procedures.

Requirements

High school diploma or equivalent
One year of security and safety experience, or equivalent combination of education and experience
Must speak fluent English
Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to secure the facility
Frequently bending, stooping, and kneeling

Nice To Haves

Other languages preferred

Responsibilities

Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures to protect hotel property, employees and guests against theft, crime, threats and safety hazards.
Patrol and inspect with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds.
Monitor surveillance cameras and check areas for unauthorized persons, fire and safety hazards and document all actions.
Maintain the Security procedures and audit/department logs that may include lost and found, storing guests’ valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests.
Ensure all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required.
Inspect purses, packages or bags of employees if designated by management and employees work identification.
Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel.
Conduct investigations for theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents.
Administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required.
Complete documented reports in accordance with Company and hotel policies and procedures.