Security Officer (Sat/Sun) - Emergency Department -The Jewish Hospital

Mercy Health BSMH•Amberley, OH

1d•Onsite

About The Position

As a faith-based and patient-focused organization, Mercy Health aims to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care, fostering a culture of compassion, collaboration, excellence, and respect. The Protective Services Officer, an unarmed role within The Jewish Hospital's Emergency Department, is responsible for providing internal and external safety and security functions to support the general safety of BSMH facilities. This includes participating in investigations and detentions when necessary. Officers are assigned to a specific area and respond to radio and/or telephone calls for both routine and emergency assistance.

Requirements

High school diploma or GED
Valid driver’s license
BLS Basic Life Support – American Heart Association (required within 6 months of hire)
Basic skills using Microsoft Word
Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies.
Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.
Effective Communication
Active Listening
Empathy
Conflict Resolution
Non-Violent Crisis Intervention Training (Required within 6 months of hire)

Nice To Haves

Vocational/Technical Degree
1-2 years of security, law enforcement, or military experience

Responsibilities

Protects patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.
Deters criminal activity through routine patrols of all hospital property to include all parking lots and decks.
Enforces policies e.g. parking regulations, visitation policies, drug enforcement, and tobacco free/smoking policy.
Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require protective services involvement.
Intervenes in patient, visitor and/or staff confrontations as appropriate.
Documents all duties performed to include completion of daily activity logs and incident reports.