Security Officer

Signal Security•San Jose, CA

16d•Onsite

About The Position

Signal Security has an immediate opening for a Dedicated Security Officer at a beautiful apartment community in Silicon Valley. If you're dependable, professional, and looking for a company that invests in your growth, this is an opportunity to build a long-term career with one of the fastest-growing security organizations in the industry. Position Summary As a Dedicated Security Officer, you will provide a visible security presence while helping create a safe, welcoming environment for residents, guests, vendors, and property staff. This position focuses on observation, reporting, customer service, and proactive foot patrols. Officers are expected to maintain a professional presence, identify potential concerns before they become problems, and provide peace of mind through exceptional service. Important: We do not use physical force against anyone. Our officers rely on communication, professionalism, de-escalation, and customer service skills to gain compliance whenever possible. Position Summary: A Signal Dedicated Officer will conduct static security services for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. All duties listed below are minimum requirements – additional duties listed in the site’s Post Orders are requirements as well.

Requirements

Current BSIS Guard Card
At least 18 years of age
High School Diploma or GED
Reliable transportation
Ability to pass background screening and drug testing
Strong verbal and written communication skills
Ability to work independently with minimal supervision
Ability to stand and walk for extended periods
Ability to lift and move up to 20 pounds
Ability to complete required training modules within the first month of employment
18 years of age or older
High school diploma or GED
Pass background check and drug test
Must have reliable transportation
Complete training modules within first month
Excellent organization, oral, and written communication skills
Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Must be able to move equipment weighing up to 20 pounds

Nice To Haves

Previous security experience
Residential community, hospitality, customer service, or public-facing experience
Experience writing incident reports and daily activity reports
Strong de-escalation and conflict resolution skills

Responsibilities

Conduct interior and exterior foot patrols throughout the property
Observe and report suspicious activity, safety concerns, and policy violations
Monitor courtyards, parking areas, common areas, pools, offices, and other high-value areas
Respond to resident concerns, disturbances, emergencies, and requests for assistance
Monitor access points and report unauthorized entry attempts
Complete detailed and accurate reports using company mobile technology
Maintain a professional and visible presence throughout the property
Communicate effectively with residents, guests, management, and emergency responders
Protect client property through proactive observation and reporting
Assist with emergency response procedures as necessary
Immediately report incidents, hazards, maintenance concerns, and property damage
Safeguard company equipment including radios, keys, access cards, and electronic devices
Follow all site-specific post orders and client instructions
Will conduct and deliver various dedicated services that reflect the company’s values, expectations, and consistent service in alignment with site specific instructions/post orders.
Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
The Ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations
Interacting with internal and external customers on site cultivating a customer service relationship while striving to provide peace of mind.
Consistently communicates with the Advanced Dedicated Officer or the Dedicated Branch Supervisor to promptly report any customer or property related information and concerns.
Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, vehicles, and devices, etc.
Consistently deescalate issues through communication in a professional and prompt manner.
Manage daily activities while meeting key benchmarks and expectations set by the Dedicated Branch Supervisor such as reporting standards and service quality.
Communicate with the Dedicated Branch Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs and post order changes to ensure operational excellence and efficiency.