Security Officer

Four Seasons Hotels and Resorts•Valley, AL

12d•Onsite

About The Position

Four Seasons is currently looking for a Security Officer. This role is essential for ensuring the protection of guests, patrons, and associates, along with their property, the Hotel's property, building, and grounds. The Security Officer will enforce Hotel rules, regulations, and policies, as well as departmental rules, policies, and standards. This position plays a key role in promoting safety awareness and enforcement throughout the Hotel to reduce accidents and loss, and will respond to all emergency calls, including Emergency Response team calls. The Security Officer will assist in the Fire Command center when needed, displaying complete knowledge of the fire/life system and all support systems, their functions, and emergency response procedures. Responsibilities include patrolling the building to note and correct safety, security, and fire hazards, and implementing all policies and procedures regarding security and safety. The role involves sharing duties in the Operations Center, including monitoring phones, closed-circuit television, and alarms, managing vendor/solicitor/visitor access, and key control. The Security Officer will also assist with Worker’s Compensation, complete reports, and maintain health and safety. This role requires writing comprehensive incident reports, conducting thorough investigations, maintaining report records, assisting with and following up on investigations, and approving reports and logs. The Security Officer will also initiate and assist with General Liability reports and promote loss prevention through training and awareness. A key aspect of the role is to project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors. The Security Officer will act as a liaison with law enforcement and other government agencies, and will respond to and mediate non-emergency security calls, minor injuries, disputes, and other complex issues. The role also involves containing and transporting potentially contaminated items and providing basic security services such as key control and assisting with lock issues. Active participation in the development and implementation of the hotel’s fire plan and testing of emergency preparedness is also required. The Security Officer must work harmoniously and professionally with co-workers and supervisors.

Requirements

At least 1+ years of security experience, preferably within Hotels
Apply an ethical approach to the outcome of situations.
Strong interpersonal and relationship-building skills to work with peers, superiors, and clients.
Work in a safe, prudent, and organized manner.
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
Reading, writing and oral proficiency in the English language
Ability to multi-task in a high volume and demanding environment
Strong problem solving skills, ability to handle difficult situations and guests
Must provide work authorization document - proof of eligibility to work in the United States of America

Responsibilities

Assist Hotel team with responsibility to ensure the protection of guests, patrons, and associates; their property, Hotel property, building and grounds.
Enforce Hotel rules, regulations, and policies as well as the departments’ rules, policies and standards.
Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required.
Respond to all emergency calls including Emergency Response team calls.
Assist in the Fire Command center when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
Patrol building noting and correcting safety, security, and fire hazards. Able walk/run upstairs carrying a fire extinguisher.
Implement all policies and procedures regarding security and safety.
Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
Assist with Worker’s Compensation, complete reports, and maintain a health and safety.
Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.
Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.
Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.
Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
Works harmoniously and professionally with co-workers and supervisors.