Security Officer

Andy Frain Services•Springfield, VA

9d•Onsite

About The Position

Springfield Town Center is seeking a Security Officer to provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement, and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service.

Requirements

High school diploma or equivalent (GED)
At least 1 year of experience in a security, law enforcement, or customer service role (retail preferred)
Must be at least 18 years of age
Strong observational skills and attention to detail
Excellent verbal and written communication skills
Ability to remain calm and professional in stressful or emergency situations
Basic conflict resolution and de-escalation techniques
Ability to write clear, accurate incident reports
Familiarity with CCTV systems, access control, and basic security technology
Physically able to stand or walk for extended periods and respond quickly to incidents
Strong sense of integrity and professionalism
Customer-service oriented with a helpful attitude
Dependable and punctual
Able to work independently and as part of a team

Nice To Haves

Driver's License
CPR / First Aid certification
Clean background check and drug screening (as required)

Responsibilities

Be on time and report to post in full uniform.
Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.