200 S. Wacker

Confidential/Transitions•Chicago, IL

18h•Onsite

About The Position

We are seeking a dedicated and professional Security Officer to join our team at 200 S. Wacker. This role is crucial for maintaining a safe, secure, and welcoming environment for all building occupants and visitors. The Security Officer will be responsible for a wide range of duties, including professional conduct and guest services with a concierge focus, security and loss prevention operations, and meticulous documentation and incident management. This position requires a high degree of professionalism, excellent customer service skills, and the ability to respond effectively to various situations.

Requirements

High school diploma or equivalent (GED) is required.
Minimum of 2 years of experience in corporate security, hospitality, or a customer service-focused environment.
Demonstrated proficiency in using computers, standard security software, and Microsoft Office Suite for reporting and documentation.
Requires a high degree of professional maturity and sound judgment necessary to handle complex tenant interactions and sensitive security matters.
Evening, overnight, and weekend availability required.

Nice To Haves

Previous security experience within a High-Rise Commercial Office Building environment is strongly preferred and will be considered a significant asset.
Bi-lingual considered a plus.

Responsibilities

Maintain a consistently polished, professional, and immaculate uniform and personal presentation.
Serve as the primary point of contact for all building occupants and guests, providing proactive assistance, clear directions, and timely information.
Professionally and promptly assist tenants with building-related inquiries, access issues, and security concerns.
Efficiently manage the visitor sign-in/sign-out process, verify identity, issue temporary badges, and announce guest arrivals.
Strictly enforce building access control policies, ensuring proper entry procedures and preventing unauthorized entry or "tailgating."
Conduct regular, documented security patrols of the property's interior and exterior perimeter.
Operate and monitor the Closed-Circuit Television (CCTV) system, alarm panels, and other life safety systems.
Serve as a primary responder to all alarms and critical incidents, following established emergency procedures.
Prepare detailed, accurate, and professional written reports on all security-related incidents, daily activities, unusual occurrences, and patrol observations.
Immediately and effectively escalate all critical incidents and emergencies to the appropriate building management, security contacts, and law enforcement agencies.
Assist with the accurate inventory and issuance of all building keys and access cards.