Security Officer (PM & Overnight)

Four Seasons Hotels and Resorts•Santa Fe, NM

4d•Onsite

About The Position

Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our Property Operations and Maintenance team. This person will be responsible for fostering a professional, safety-focused environment by ensuring all employees follow hotel safety and security policies and procedures. They will also issue and track master keys, radios, and other essential equipment, provide First Aid and CPR when needed, and respond appropriately to all emergency situations within the resort. The role supports the Emergency Response Team and Health & Safety Committee by assisting with required trainings, including Fire Life Safety, OSHA, BBP, HazCom, and other safety programs. The Security Officer will proactively identify and prevent situations that may compromise guest safety or the resort’s reputation, maintain a strong presence throughout the property, and serve as a confident problem-solver, delivering exceptional hospitality in all interactions. They will represent the Security Department in meetings, VIP relations, and special situations, conduct thorough follow-up and investigations on all incidents, and apply knowledge of local laws, policies, and procedures to guide responses. Additionally, they will maintain accurate administrative records, including incident reports, patrol and dispatch logs, lost and found, employee lockers, parking, and safety/security audits.

Requirements

1+ years experience with security, preferably in a luxury hospitality environment
Strong communication skills in both English and Spanish
Knowledge of NM-OSHA, OSHA, New Mexico & Santa Fe Fire Code, Penal Code, Civil Code
Knowledge of Workers Compensation and ADA
Current certifications in First Aid, AE, and CPR
Experience with KEY WATCHER TOUCH key system and DORMAKABA door lock preferred
Proficiency with computers
Ability to stand for long periods of time, walk the resort, and lift up to 50 lbs.
Flexible schedule- availability to work evenings, weekends, and holidays
US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.

Nice To Haves

Experience with KEY WATCHER TOUCH key system and DORMAKABA door lock

Responsibilities

Foster a professional, safety‑focused environment by ensuring all employees follow hotel safety and security policies and procedures
Issue and track master keys, radios, and other essential equipment for Security team members
Provide First Aid and CPR when needed and respond appropriately to all emergency situations within the resort
Support the Emergency Response Team and Health & Safety Committee by assisting with required trainings, including Fire Life Safety, OSHA, BBP, HazCom, and other safety programs
Proactively identify and prevent situations that may compromise guest safety or the resort’s reputation
Maintain a strong presence throughout the property, remaining aware, approachable, and responsive to guest and employee needs
Serve as a confident problem‑solver, delivering exceptional hospitality in all interactions and representing the Security Department in meetings, VIP relations, and special situations
Conduct thorough follow‑up and investigations on all incidents, ensuring accurate documentation and timely closure
Apply knowledge of local laws, policies, and procedures to guide responses to both emergency and non‑emergency situations
Maintain accurate administrative records, including incident reports, patrol and dispatch logs, lost and found, employee lockers, parking, and safety/security audits