Security Officer

Four Seasons Hotels and Resorts•Seattle, WA

15d•Onsite

About The Position

Four Seasons Hotel Seattle is looking for a Safety and Security Officer who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. The Safety and Security Officer will be a member of a small dynamic team delivering great service to our internal and external guests. This position reports to the Security Manager. U.S. work authorization is required for this position.

Requirements

At least 1 year of security experience, preferably within Hotels
High School diploma - Bachelor’s Degree Preferred.
Apply an ethical approach to the outcome of situations.
Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
Work in a safe, prudent and organized manner.
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.
Reading, writing and oral proficiency in the English language
Ability to multi-task in a high volume and demanding environment.
Strong problem solving skills, ability to handle difficult situations and guests.
Initiative
Ethics
Communication Skills
Common Sense
Civility
Service Mentality
Humility
Controlled Temper
Thirst for New Knowledge

Responsibilities

Assist hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, hotel property, building and grounds.
Enforce hotel rules, regulations and policies as well as the departments’ rules, policies and standards.
Promote safety awareness and enforcement throughout the hotel to reduce accidents and loss by completing safety inspections and providing training as required.
Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life system and all support systems, their functions and emergency response procedures.
Patrol building noting and correcting safety, security, and fire hazards. Able walk/run up stairs carrying a fire extinguisher.
Implement all policies and procedures regarding security and safety.
Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
Respond properly in any hotel emergency safety situation.
Assist with Workers’ Compensation, complete reports, and maintain health and safety.
Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists general liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.
Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.
Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.
Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
Works harmoniously and professionally with co-workers and supervisors.
Collect, log and distribute lost and found left by guests or visitors on the property. Perform bag checks of employees leaving property.