Security Officer - Brook Lane - Full-time Day Shift - Residential

Meritus Health External•Hagerstown, MD

2d•Onsite

About The Position

We are seeking a dependable, alert, and compassionate Security Officer to join our Brook Lane Safety & Security team. In this role, you will help protect our patients, staff, visitors, and property while supporting a safe and welcoming environment on our Hagerstown campus. This is a hands-on, highly visible position that requires professionalism, quick thinking, and strong interpersonal skills.

Requirements

High school diploma or equivalent required
At least 21 years of age.
Valid driver’s license with clean driving record (no moving violations in past 3 years preferred).
Ability to meet physical demands, including standing/walking for long periods, climbing stairs, and lifting over 50 lbs.

Nice To Haves

associate degree in related field preferred.
Previous safety/security work—especially in healthcare or long-term care—preferred.
Strong customer service and conflict de-escalation skills.
Ability to remain calm under pressure and respond quickly to safety concerns.

Responsibilities

Maintain a visible presence throughout inpatient units, public areas, and entry points.
Monitor facility entrances in person or via video surveillance, ensuring proper credentials for all visitors and staff.
Inspect and secure patient belongings during admission and return them upon discharge.
Respond to emergencies, alarms, and disruptive situations with professionalism and calm.
Assist clinical staff with patient escalation incidents, including therapeutic restraint when necessary.
Operate and monitor security systems, including alarms and access control.
Document shift activities and prepare incident reports as needed.
Escort visitors, oversee family visitation sessions, and provide patient transport to other hospital areas.
Participate in fire drills, emergency preparedness, and safety training.