Security Officer
About The Position
Fairmont Hotels & Resorts is seeking a Security Officer to patrol hotel property, guest areas, back-of-house spaces, entrances, exits, and surrounding areas to promote safety and security. The role involves monitoring and responding to security concerns, suspicious activity, emergencies, and safety hazards professionally. The Security Officer will provide assistance and directions to guests, visitors, and colleagues, and respond promptly to incidents such as medical situations, disturbances, accidents, alarms, and emergency calls. Responsibilities include completing detailed incident reports, daily activity logs, and required documentation, as well as monitoring security systems, surveillance equipment, and access control systems. The position also supports crowd management, special events, VIP arrivals, and hotel functions, and assists with hotel emergency response procedures and evacuation protocols. Collaboration with hotel leadership and local emergency responders is expected, along with ensuring compliance with hotel policies, safety procedures, and applicable laws. Maintaining confidentiality, professionalism, and a positive presence consistent with luxury hospitality standards is crucial. Participation in training programs, safety drills, and departmental meetings is also required.
Requirements
- Strong verbal and written communication skills
- Ability to remain calm, professional, and solution-oriented during stressful situations
- Strong observation, problem-solving, and conflict-resolution abilities
- Ability to work independently and collaboratively within a team environment
- Basic computer proficiency and ability to complete written reports accurately
- Professional appearance and demeanor required
- Ability to work flexible schedules including evenings, overnight shifts, weekends, and holidays
- Must be legally authorized to work in the United States
- Must meet all applicable Louisiana licensing or certification requirements for security personnel, if required for the position
Nice To Haves
- Previous security, law enforcement, military, hospitality security, or related experience preferred
- Luxury hotel or customer service experience preferred
- High school diploma or equivalent preferred
Responsibilities
- Patrol hotel property, guest areas, back-of-house spaces, entrances, exits, and surrounding areas to promote safety and security
- Monitor and respond to security concerns, suspicious activity, emergencies, and safety hazards appropriately and professionally
- Provide courteous assistance and directions to guests, visitors, and colleagues as needed
- Respond promptly to incidents including medical situations, disturbances, accidents, alarms, and emergency calls
- Complete detailed and accurate incident reports, daily activity logs, and required documentation
- Monitor security systems, surveillance equipment, access control systems, and fire/life safety systems as assigned
- Assist with crowd management, special events, VIP arrivals, and hotel functions as needed
- Support hotel emergency response procedures and evacuation protocols
- Collaborate with hotel leadership and local emergency responders when necessary
- Ensure compliance with hotel policies, safety procedures, and applicable laws and regulations
- Maintain confidentiality and professionalism when handling sensitive situations
- Promote a positive and professional presence consistent with luxury hospitality standards
- Participate in required training programs, safety drills, and departmental meetings
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
