Security Officer

Four Seasons Hotels and Resorts•Palo Alto, CA

27d•Onsite

About The Position

Four Seasons is currently looking for a Security Officer. This role is essential for ensuring the protection of guests, patrons, and associates, along with their property, the Hotel property, building, and grounds. The Security Officer will enforce Hotel rules, regulations, and policies, as well as departmental rules, policies, and standards. A key aspect of this role is promoting safety awareness and enforcement throughout the Hotel to reduce accidents and loss through required training. The Security Officer will respond to all emergency calls, including Emergency Response team calls, and may assist in the Fire Command center. This position requires complete knowledge of the fire/life System and all support systems, their functions, and emergency response procedures. Responsibilities include patrolling the building to identify and correct safety, security, and fire hazards, and the ability to walk/run upstairs carrying a fire extinguisher. The role involves implementing all policies and procedures regarding security and safety, and sharing duties in the Operations Center for monitoring phones, closed-circuit television, alarms, vendor/solicitor/visitor access, and key control. The Security Officer will also assist with Worker’s Compensation, complete reports, maintain health and safety records, write comprehensive incident reports, conduct thorough investigations, and maintain report records. They will initiate and assist with General liability reports and promote loss prevention through training and awareness. Projecting an image of friendliness, professionalism, and willingness to provide personalized services is crucial. The role also involves acting as a liaison with law enforcement and other agencies, responding to and mediating non-emergency calls, minor injuries, disputes, and complicated issues. Additionally, the Security Officer will contain and transport potentially contaminated items and provide basic security services such as key control, guest and function room lock issues, safe malfunctions, and lockouts. Participation in the development and implementation of the hotel’s fire plan and testing of emergency preparedness is also required. The role requires working harmoniously and professionally with co-workers and supervisors.

Requirements

At least 1+ years of security experience, preferably within Hotels
Apply an ethical approach to the outcome of situations.
Strong interpersonal and relationship-building skills to work with peers, superiors, and clients.
Work in a safe, prudent, and organized manner.
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
Reading, writing and oral proficiency in the English language
Ability to multi-task in a high volume and demanding environment
Strong problem solving skills, ability to handle difficult situations and guests
Must provide work authorization document - proof of eligibility to work in the United States of America

Responsibilities

Ensure the protection of guests, patrons, and associates; their property, Hotel property, building and grounds.
Enforce Hotel rules, regulations, and policies as well as the departments’ rules, policies and standards.
Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required.
Respond to all emergency calls including Emergency Response team calls.
Assist in the Fire Command center when needed.
Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
Patrol building noting and correcting safety, security, and fire hazards.
Implement all policies and procedures regarding security and safety.
Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
Assist with Worker’s Compensation, complete reports, and maintain a health and safety.
Write comprehensive incident reports and conduct thorough investigations.
Maintain report records, assist and follow-up on investigations, and approve reports and logs.
Initiates and assists General liability reports.
Promotes loss prevention through training and awareness throughout the building to reduce claims.
Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.
Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.
Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
Participate and take an active role in the development and implementation of the hotel’s fire plan.
In addition to testing the hotel’s Fire and Emergency Response preparedness.
Works harmoniously and professionally with co-workers and supervisors.