Security Officer PT

Loews Hotels & Co•Rosemont, IL

2d•Onsite

About The Position

The Security Officer will be the cornerstone of safety and peace of mind at Loews Hotels. This role involves patrolling the property, responding to challenges with confidence, and ensuring that every guest experience is seamless and worry-free. The Security Officer will monitor and control access, execute regular patrols, respond to emergencies, maintain logs, inspect packages, document incidents, enforce hotel policies, interact professionally with guests, monitor CCTV systems, facilitate communication on safety issues, and manage lost and found items. The role also involves collaborating with team members on health and safety training, regular attendance, and potentially working varying schedules and attending mandatory training sessions and meetings. Other duties as assigned may also be part of the role.

Requirements

Previous experience in hotel security or a related field required (1-3 years preference).
Ability to remain calm and make sound decisions in high-pressure situations required.
Ability to operate departmental vehicles, including electric transport vehicles required.
High school diploma or equivalent.
Strong observational and problem-solving skills to identify and address security concerns.
Excellent communication and interpersonal skills for effective interaction with guests and team members.
Proficiency in report writing and documentation for incidents and safety issues.
Ability to work flexible hours, including nights, weekends, and holidays as required.
Willingness to participate in off-site training or refresher courses as mandated by the organization.

Nice To Haves

Basic first-aid certification or ability to administer first aid preferred.
An associate’s degree in criminal justice, security management, or a related field is preferred.
Knowledge of security systems, safety regulations, and emergency response protocols preferred.
Experience using CCTV systems and other security technology preferred.
Experience in customer service or hospitality to enhance guest interactions preferred.
Background in law enforcement or military service is a plus.
Additional certifications in security training, conflict resolution, or emergency response are advantageous.
Potential for limited local travel for training or inter-departmental meetings may be required.

Responsibilities

Monitor and control access to team member entrances, ensuring a secure environment for guests and staff.
Execute regular patrols throughout the hotel to identify and address safety hazards, contributing to overall guest satisfaction.
Respond effectively to emergencies in accordance with established Emergency Response Procedures, safeguarding lives and property.
Maintain detailed logs for visitor access and package removal, enhancing security protocols and compliance with organizational policies.
Inspect packages entering and exiting the premises, preventing unauthorized items and maintaining facility integrity.
Document security incidents and actions taken, ensuring transparency and accountability within security operations.
Enforce hotel policies and regulations consistently, fostering a culture of safety and respect among team members and guests.
Interact professionally with guests, addressing concerns and enhancing their overall experience at the hotel.
Monitor CCTV systems and assist in maintaining a secure environment, promptly reporting suspicious activities.
Facilitate communication with management on safety-related maintenance issues, ensuring timely resolution and compliance with safety standards.
Manage lost and found items efficiently to uphold hotel standards and improve guest trust and satisfaction.
Collaborate with team members to support health and safety training initiatives, reinforcing a commitment to maintaining a safe workplace.
Regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs.
Required to attend all mandatory training sessions and meetings.
Perform other duties as assigned.