Security Officer

L' Auberge Casino Hotel Baton Rouge • Baton Rouge, LA

9h • Onsite

About The Position

PENN Entertainment is an exciting, fast-paced company in the entertainment, sports content, and casino gaming industry, operating 43 destinations across North America. The company values fun, diversity, and career growth, offering support for team members to expand their possibilities. PENN Entertainment is committed to diversity and sustainability for its community, team members, vendors, and the planet. The competitive Total Rewards package includes wellness programs designed to support team members' financial, physical, and mental well-being, with specific benefits like day-one medical coverage, 401(k) matching, and annual performance bonuses. Paid time off is earned according to local policy and increases with the length of employment.

Requirements

• Must be at least 21 years of age
• Must be able to obtain and maintain an active Louisiana gaming license
• Must obtain and maintain a current State Responsible Vendor Permit
• Ability to work under pressure by maintaining composure when exposed to stress
• Excellent writing skills
• Knowledgeable in Microsoft Word
• High school education or equivalent
• Two years customer service experience or through closely related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position

Responsibilities

• Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
• Assist sick or injured patrons and employees
• Assist Games and Slots department in removing drop boxes
• Report unsafe or hazardous conditions
• Assist patrons and employees on directions and proper procedures
• Check identification to ensure guests are over the age of 21
• Perform fills, credits, exchanges and marker transfers procedures for departments as needed
• Drive company vehicles to transport individuals to specified locations or to patrol company property
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
• Write accident/incident reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
• Obtains witness statements when necessary
• Answer alarms and investigate disturbances
• Circulate among visitors, patrons, or employees to preserve order and protect property
• Monitor surveillance equipment and alarms
• Respond to all emergencies on property and be able to if the need arises to evacuate patrons and employees
• Participate in drills consisting of all emergencies each quarter
• Resolve guest complaints and ensures that all areas of guest service are adhered to
• Respond to and handle all occupational injury reports and all incident reports report including vehicle incident reports on property assuring that L’Auberge Casino and Hotel maintains its procedures and liability issues
• Be trained and become proficient in how to respond to all emergencies including evacuation if the need arises
• Attend quarterly drills covering all of the above noted emergencies

Benefits

• Competitive Total Rewards package
• Wellness programs designed to support our team members' financial, physical, and mental well-being
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees