Security Officer-Graveyard

Chinook Winds Casino Resort•Lincoln City, OR

6d•$20 - $29•Onsite

About The Position

The Security Officer position at Chinooks Winds is responsible for ensuring the security of customers, staff, facilities, and assets during the assigned shift. This role involves crime detection, prevention, and suppression through investigation and reporting. The officer will handle cash and chip transfers, investigate guest and employee complaints, and may need to physically subdue individuals. The position also requires maintaining knowledge of promotions and services, assisting guests with minor vehicle issues, monitoring alarm systems, and providing input for process improvements. Additional duties include transporting staff for drug tests, working in crowded environments, handling cash boxes and VLT boxes, operating casino carts, and coordinating with local emergency services. The role also involves checking IDs, performing First Aid/CPR/AED, assisting with lost property, and potentially working overtime, holidays, and special events. The officer must adhere to customer service standards and provide information about resort events and services.

Requirements

Must be 21 or older.
Ability to communicate effectively with others verbally.
Ability to take care of the customers’ needs while following company procedures.
Ability to bring positive energy to the performance of a task.
Ability to get along well with a variety of personalities and individuals.
Ability to work independently with minimum supervision and be able to follow detailed security procedures.
High school diploma or GED.
1 year of customer service experience preferred.
6 months gaming security, security, military, or law enforcement experience preferred.
Microsoft Office beginner level including Word, Excel, and Outlook.
Siletz Tribal Gaming License.
Valid Driver’s License, or ability to obtain Valid Oregon Driver’s License within 90 days of hire.
CPR Certified within 1 month of employment.
Flexibility to handle changing priorities and schedules.
Excellent time management skills.
Excellent written and oral communication skills.
Experience working in a team environment.
Stand Constantly
Walk Frequently
Sit Frequently
Handling/Fingering Constantly
Reach Outward Constantly
Reach Above Shoulder Occasionally
Climb Occasionally
Crawl Occasionally
Squat or Kneel Occasionally
Bend Frequently
Lift/Carry 10 lbs or less Frequently
Lift/Carry 11-20 lbs Frequently
Lift/Carry 21-50 lbs Occasionally
Lift/Carry 51-100 lbs Occasionally
Push/Pull 12 lbs or less Frequently
Push/Pull 13-25 lbs Occasionally
Push/Pull 26-40 lbs Occasionally
Push/Pull 41-100 lbs Occasionally
Near and Far Sense of Sound
Must be able to work in a crowded environment.
Passing a pre-employment drug screen.
Passing a background investigation.
Completing a 180-day introductory period.

Nice To Haves

1 year of customer service experience.
6 months gaming security, security, military, or law enforcement experience.

Responsibilities

Monitor facility, property, and money handling areas to ensure the security of customers, staff, and assets.
Engage in crime detection, prevention, and suppression through investigation of suspicious circumstances and elimination of opportunities for crime; apprehend offenders.
Complete thorough investigations and detail-oriented reports regarding criminal and non-criminal incidents utilizing standard computer programs.
Deliver fills/credits from Cage to gaming stations and escort all chips and cash transfers.
Maintain working knowledge of all Chinook Winds promotions, events, and services.
Investigate complaints/concerns from guests/employees, analyze situations, and resolve them ensuring compliance with policies and procedures.
Physically subdue, restrain, and remove customers or employees when necessary.
Perform all duties according to Chinook Winds & the Security Departments customer service standards.
Assist guests with jumpstarting vehicles and changing tires.
Monitor and maintain general knowledge of the alarm system and report any irregularities.
Provide input or recommendations for improvements/changes in program processes or services.
Participate in other department projects as directed.
Transport Chinook Winds’ staff for drug tests.
Remove and reinstall cash boxes and use handheld scanners for up to 8 hours per shift.
Sort and separate VLT boxes according to type.
Operate a battery-powered casino cart used to transport carts containing VLT boxes.
Work with local police, fire and emergency medical teams as necessary.
Maintain and control access to restricted areas.
Check IDs for possible underage guests.
Perform First Aid, CPR and use the AED as required.
Assist in locating lost property and file reports for lost and found property.
Perform additional duties as directed or deemed necessary.
Occasionally work overtime, including extended shifts, additional days, holidays and special events.
Maintain general knowledge and provide information to guests of Chinook Winds Casino Resort events, programs and services.
Provide input or recommendations for improvements and changes in processes or services.
All other duties as assigned.