Security Officer

Muckleshoot Casino Resort • Auburn, WA

47d • Onsite

About The Position

The Security Officer at Muckleshoot Casino Resort is responsible for maintaining a safe and friendly environment for guests, vendors, suppliers, and team members. This role involves safeguarding property assets, documenting incidents, enforcing policies, and providing excellent guest service while upholding the company's values. The officer will also be involved in monitoring vehicles, issuing parking notices, operating company vehicles, and may serve as a training officer for new staff. The position requires completing various training programs after hire and potentially testifying in court.

Requirements

• Hold and maintain a valid WA State driver’s License with no restrictions.
• Ability to obtain a Class IIIA gaming license.
• Six (6) months’ Professional Security Experience required.
• Served in a guest-facing security role with responsibilities including guest interaction, safety enforcement, and incident response in a diverse, fast-paced environment.
• Authored clear, detailed incident reports to ensure accurate documentation and compliance with organizational standards.
• Collaborate closely with team members to uphold safety protocols and deliver consistent service in high-traffic, dynamic settings.
• Knowledge of the use of handcuffs, flashlights, and PPE.
• Knowledge of health & safety standards, and safety regulations as required.
• Proficient in basic computer skills, relevant software applications, and standard office equipment.
• Skilled in critical thinking, awareness, and problem-solving skills in every aspect of duties.
• Ability to learn, comprehend, and follow detailed security procedures and instructions.
• Ability to document incidents and write reports in an accurate and legible manner.
• Ability to work with and maintain confidential information.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Read, write, and speak English fluently.
• Ability to be assertive, confident, and have a professional attitude when interacting with guests and team members.
• Ability to enforce rules and regulations with diplomacy and tact.
• Ability to maintain composure during stressful situations.
• Ability to walk and stand for prolonged periods of time.
• Ability to occasionally lift seventy-five (75) pounds to one hundred (100) pounds.

Nice To Haves

• Formal security or law enforcement training, schooling, or certification preferred.
• Previous security, military, or civilian police officer training and/or experience preferred.

Responsibilities

• Exemplify Muckleshoot Casino Resort’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice support and promote the Security Department's mission statement.
• Document and prepare accurate and complete written records and reports in response to incidents, procedure violations, or criminal activities as responded to, observed, and/or witnessed.
• Interact with guests, vendors, suppliers, and team members to maintain a safe and friendly environment.
• Assist guests, team members, and visitors within the guidelines set by the department.
• Safeguard property assets.
• Ensure proper handling of confidential information, reports, incidents, and materials.
• Monitor team members’ vehicles as well as ensuring they park in the properly designated areas.
• Issue parking violation notices to team members who have violated the parking policy.
• Operate company vehicle.
• May serve as training officer to new security staff, while maintaining and exhibiting excellent guest service.
• Required to complete various training programs, such as CPR, first aid, defensive tactics, etc., after hire.
• Monitor and report on the condition of each security vehicle and equipment.
• May testify in court as needed regarding Muckleshoot Casino Resort-related incidents.
• Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel.
• Maintain professionalism and composure during high-pressure situations, utilizing de-escalation techniques and sound judgment to manage conflicts effectively.
• Performs other duties as assigned.

Benefits

• Competitive salary at $25.10/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees