Security Officer (Overnight)

Holiday Inn Club Vacations

1d•Onsite

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. We’re looking for individuals who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. This position will be responsible for performing duties to ensure the safety and security of guests and employees, protect Holiday Inn Club Vacations and to maximize the amount of safety and security provided for guests and employees, while serving as a deterrent to crime and violations of company policy. Security Officers serve as first responders to any guest or employee injury and/or accident and play an integral role in curtailing workplace injuries. This high guest contact position requires an approachable, friendly and polished demeanor with a guest focused mindset.

Requirements

Must be at least 18 years of age
Have a guest focused posture and attitude.
Be thoroughly familiar with the resort layout, activities, functions, fire and emergency disaster procedures.
Good verbal and written communication skills.
Ability to work under pressure.
Initiative and drive to maintain resort and Security Services department standards.
Must be able to use good judgment when addressing a given problem, followed by creative solutions and the initiative to complete the work.
Strong knowledge of standard safety protocols.

Nice To Haves

Strong customer service background.
Two years of hotel or retail experience with high customer contact preferred.

Responsibilities

Greet guests warmly, offer advice and guidance regarding the resort.
Document all visitors entering the property.
Ensure all visitors or guests receive directions on how to reach their intended destinations.
Act as first responder to all visitors, guests and employee accidents on property.
Administer first aid, contact emergency services if required.
Secure First Report of Injury in the case of employee injuries and assist with the drug and alcohol testing of employees when appropriate.
Patrol the resort to ensure the safety and security of guests, employees, and assets.
Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards – manmade, technological or natural – as outlined in the department emergency response procedures.
Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort while limiting liability.