Security Officer - Day Shift

Episcopal Health Services•Far Rockaway, NY

2d•Onsite

About The Position

The Security Officer is responsible for maintaining a safe, secure, and welcoming environment for patients, visitors, physicians, and staff throughout the hospital campus. Patrol hospital facilities, parking areas, and grounds to ensure the safety and security of patients, visitors, employees, and property. Provide security coverage at hospital entrances by monitoring access, screening visitors, and responding appropriately to security concerns. Deliver exceptional customer service by interacting professionally, respectfully, and compassionately with patients, families, visitors, and staff. Utilize effective verbal de-escalation techniques to safely manage disruptive, aggressive, or emotionally distressed individuals while supporting a therapeutic healthcare environment. Respond promptly to emergencies, fire alarms, security incidents, workplace violence events, and requests for assistance. Assist clinical staff in maintaining a safe environment for patient care while preserving patient dignity and confidentiality. Monitor Closed Circuit Television (CCTV), security alarms, and communication systems to identify and respond to potential safety concerns. Detain, question, and investigate individuals when appropriate and in accordance with hospital policies and applicable laws. Prepare accurate incident reports and maintain thorough documentation of security-related events. Perform indoor and outdoor patrols in all weather conditions and participate in emergency preparedness activities as required.

Requirements

High School Diploma or G.E.D. required.
Current New York State Security Guard License required.
Current New York State 8-Hour Annual Security Guard Training Certificate required.
Initial New York State 16-Hour On-the-Job Security Guard Training Certificate required.
Current Basic Life Support (BLS) certification through the American Heart Association required.
Valid New York State Driver's License required.
Knowledge of CCTV systems and two-way radio communications.
Demonstrated ability to effectively de-escalate difficult situations and exercise sound judgment in emergency situations.
Strong interpersonal, communication, and customer service skills with the ability to interact positively with patients, families, visitors, and staff.
Ability to work indoors and outdoors in all weather conditions.

Nice To Haves

Previous hospital, healthcare, nursing home, law enforcement, military, or security experience preferred.

Responsibilities

Maintain a safe, secure, and welcoming environment for patients, visitors, physicians, and staff.
Patrol hospital facilities, parking areas, and grounds to ensure the safety and security of patients, visitors, employees, and property.
Provide security coverage at hospital entrances by monitoring access, screening visitors, and responding appropriately to security concerns.
Deliver exceptional customer service by interacting professionally, respectfully, and compassionately with patients, families, visitors, and staff.
Utilize effective verbal de-escalation techniques to safely manage disruptive, aggressive, or emotionally distressed individuals.
Respond promptly to emergencies, fire alarms, security incidents, workplace violence events, and requests for assistance.
Assist clinical staff in maintaining a safe environment for patient care while preserving patient dignity and confidentiality.
Monitor Closed Circuit Television (CCTV), security alarms, and communication systems to identify and respond to potential safety concerns.
Detain, question, and investigate individuals when appropriate and in accordance with hospital policies and applicable laws.
Prepare accurate incident reports and maintain thorough documentation of security-related events.
Perform indoor and outdoor patrols in all weather conditions.
Participate in emergency preparedness activities as required.