1st Shift Security Officer

First Class Security•Nashville, TN

2d•Onsite

About The Position

First Class Security is hiring a professional, dependable First Shift Security Officer to staff the front desk at a corporate call center in Brentwood, TN. The officer is the first point of contact for employees, contractors, and visitors entering the facility. The primary responsibility is access control: verifying employee badges, processing visitors, and ensuring only authorized individuals enter the building. The ideal candidate is well groomed, customer service oriented, attentive to detail, and able to maintain a calm, authoritative presence throughout the shift.

Requirements

High school diploma or equivalent.
Valid Tennessee Unarmed Security Guard license, or willingness to obtain prior to start date.
Minimum 21 years of age.
Legally authorized to work in the United States.
Pass a pre employment background check and drug screen.
Reliable transportation to the Brentwood, TN worksite.
Ability to read, write, and speak English clearly and professionally.
Strong verbal communication and customer service skills.
Basic computer literacy including familiarity with email, web based visitor management systems, and standard office software.

Nice To Haves

Prior experience in security, front desk reception, hospitality, customer service, law enforcement, or military.
Experience operating access control systems, visitor management platforms, or CCTV equipment.
CPR, AED, and First Aid certification.

Responsibilities

Greet all employees, visitors, vendors, and contractors in a professional and courteous manner.
Verify employee identification badges at point of entry and ensure each badge belongs to the person presenting it.
Process all visitors through the sign in procedure, including verification of identification, host notification, badge issuance, and accurate logging of arrival and departure times.
Enforce site access control policies and deny entry to any individual who cannot be properly verified or who lacks authorization.
Monitor the front lobby, main entry points, and surrounding common areas for suspicious activity, unauthorized access, or policy violations.
Operate access control systems, visitor management software, and CCTV monitoring equipment.
Issue, collect, and account for temporary badges, parking passes, and other site credentials.
Answer phones, respond to inquiries, and direct calls or visitors to the appropriate party.
Maintain accurate written and electronic logs including the daily activity report, visitor log, incident reports, and shift pass down notes.
Respond to alarms, emergencies, and incidents per site post orders and First Class Security protocols.
Perform regular interior and exterior patrols of the lobby and immediate perimeter as directed.
Coordinate with local law enforcement and emergency services when necessary.
Communicate clearly with the supervisor on duty, client point of contact, and dispatch via radio, phone, or messaging platform.
Maintain a neat, professional appearance and present a positive image of both the client and First Class Security at all times.
Other duties as assigned by the site supervisor or account manager.