Security Officer, Monterey Plaza Hotel & Spa

Woodside Hotel Group Ltd.•Monterey, CA

6d•Onsite

About The Position

Our Security Officers are focused on protecting our guests, associates and hotel at all times. They perform protective and enforcement functions in a courteous and professional manner, handle emergencies, undesired conduct, disturbances and threats of life and property. Their mission is to maintain a safe and secure environment for everyone to enjoy.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Able to respond to a critical situation and has a clear understanding of all emergency procedures.
Ability to write clear and concise reports and all other correspondence which include all relevant facts and general information regarding any incidents which may have occurred during his/her shift.
Ability to effectively communicate information regarding any critical incidents to Management and other associates of the organization.
Able to deal with difficult situations and people in a calm and professional manner.
Read, write and speak English fluently.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
The ability to effectively deal with customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger.
Able to identify liability and take action.
Able to establish a good working relationship with emergency services, guests, peers and visitors.
Ability to interpret all incident reports, as well as a variety of instructions furnished in written, oral, diagram, or schedule form.
Able to operate the Hotel van and/or electrical carts.
Meets legal age requirements for the position.

Nice To Haves

High school diploma is preferred.
One-year prior Security experience is preferred.

Responsibilities

Responds to and investigates complaints, accidents, thefts, property loss and unlawful activities.
Spends the majority of shift patrolling the interior and the perimeter of the Hotel to observe and identify potential security and safety risks or undesirable conditions.
Follow all safety, hygiene and cleanliness protocols at all times.
Responds immediately to life threatening emergencies and follows proper emergency procedures.
Responds immediately to all sounding alarms and follows proper emergency procedures.
Regularly communicates with PBX and other departments via two-way radio.
Promptly answers the Security Office telephone within three rings using the correct daytime greeting and proper telephone etiquette.
Communicate details of any incident to Management immediately.
Interacts with all guests and associates in a friendly, courteous and professional manner.
Watches for suspicious persons entering and exiting the property or loitering around the building.
Distributes Hotel keys and maintains key inventory.
Ensures all Security Officer's administrative tasks are accurately completed by the end of the shift.
Writes clear and concise reports, which include all relevant facts, follow up investigations and general information.
Reports are to be completed by the end of the shift.
Monitors entrance and exit of vendors, visitors, and contractors and off duty associates.
Provides information to the Guest regarding the Hotel and its services, such as outlets hours, local attractions, etc.
Completes a shift log report, entering all pertinent information from his/her shift.
At the beginning of the shift reviews the logbook, memos and the daily function sheet.
Interrogates persons to detect infringements and investigates disturbances, complaints, thefts, vandalism, and accidents.
Assists Management and Enforcement Officers in emergency situations and follows all Hotel emergency procedures.
Delivers and places guest folios under the guestroom door for guests who are scheduled to check out. (During the graveyard shift.)
Ensures all Hotel policies and procedures are enforced.
Assists in performing Bell, Housekeeping, Valet and Engineering duties.
All other duties as assigned by the Supervisor.