HCVR Security Officer - Level 1 (Full Time; Third Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

6d•Onsite

About The Position

Enforce policy and control procedures, to provide a safe and pleasurable environment for guests and employees. This position involves multiple levels of progression, starting as a Trainee and moving up to Level 3B, with increasing responsibilities and skill requirements at each stage. The role requires adherence to company policies, excellent customer service, and the ability to handle various situations calmly and professionally.

Requirements

High school diploma or GED required
Must complete C.A.R.E certification training and pass the CARE test within 30 days of hire
Must enter department as a Trainee/Level 1 position and successfully complete all duties and responsibilities
Position requires service dates (2 weeks trainee/90 days as level 1) and passing all duties/skill tests prior to moving proficiency ladder
Six months to one year previous customer experience preferred
Proficient in the use of Windows based office software including Microsoft Office, Word, Excel, PowerPoint and Outlook
Complete knowledge of all internal controls
Complete knowledge of all emergency procedures
Excellent attendance in previous positions
Willing to learn and be adaptable
Attention to detail/observant
Comfortable under surveillance
Neat, professional appearance with excellent personal hygiene
Must be able to lift, carry, push, and/or pull up to 100 pounds
Must be physically capable of performing MACH Controlled Force Tactical Training
Must be able to be on feet/stand/sit for an 8-hour shift
Must be able to stoop, bend, reach, kneel, twist, climb and grasp items
Must be able to operate in mentally and physically stressful situations
Must be able to respond to visual and aural cues
Must be able to read, write, speak and understand English
Must be able to maneuver in all areas of the casino and hotel
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
Must possess and maintain a valid driver's license and meet company driver eligibility requirements (fewer than three moving violations and fewer than three accidents within the past three years, and no disqualifying driving-related incidents within the past three years, including suspension of driving privileges, DUI/DWI convictions, reckless driving convictions, two or more speeding violations exceeding 25 mph over the posted speed limit, or any citation for unlawful cell phone use while operating a vehicle) - required for Level 3A
CPR and First Aid Certified - required for Level 3A
Must complete 20 reports - required for Level 3A
Must work one week on each shift within 6 months of becoming a level 3A
No more than (5) attendance points - required for Level 3B
Employed in the Security Department for at least (1) year with continuous documented employment - required for Level 3B
Scored all top box if officer has been Spotlighted since reaching Level 2 officer status - required for Level 3B
Successful rating on last performance appraisal - required for Level 2 and 3A
Pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above - required for Level 2
Pass an Internal Control test with a score of 85 or above - required for Level 2
No more than (5) attendance points - required for Level 2
Must obtained level two (2) Security Department for at least (3) months continuous employment - required for Level 2
No more than (1) minor (36.3) write up within a year - required for Level 2
Successful pass proficiency test on Level 2 officer responsibilities with a score of 90 or above - required for Level 3B
Pass an Internal Control test with a score of 90 or above - required for Level 3B
Pass testing in handling difficult guests/situations with a score of 90 or above - required for Level 3B
No minors (36.3) write ups - required for Level 3A

Nice To Haves

Demonstrate advanced proficiency in report writing - required for Level 2
Demonstrate proficiency in report writing - required for Level 2
Possess and demonstrate the ability to handle difficult situations/guests well - required for Level 3A
Role model in providing great customer service to our players - required for Level 3A
Able to produce reports in spreadsheet analysis format as needed - required for Level 3A
Able to operate eviction database - required for Level 3A
Demonstrate a high level of guest service skills - required for Level 3A
Demonstrate consistent support of Management and Company decisions - required for Level 3A
Role model of Professionalism, which includes promoting an environment free of rumors and negativity - required for Level 3A
Provide accurate information to supervisors (staffing needs, training needs, guests need) - required for Level 3A
Answer co-worker questions and know where to obtain additional information - required for Level 3A
Assist the supervisors in understanding the Security officer perspective - required for Level 3A
Complete special projects in timely fashion - required for Level 3A
Highly successful rating on last performance appraisal - required for Level 3A

Responsibilities

Verify and guard all currency transfers
Post at all entrances to enforce policies and Project 21
Resolve customer disputes professionally
Verify and escort Game Technicians
Issue and inventory badges for visitors and vendors
Provide and maintain service standards to guests
Work closely with surveillance
Work closely with local Emergency Services
Retrieve and verify lost and found items
Patrol parking lots, direct traffic, and assist with valet parking
File reports on safety, OSHA, lost and found, and any other incident of liability
Respond to emergency situations calmly
Demonstrate advanced proficiency in technical skills and duties of lower levels
Handle difficult situations/guests well
Role model in providing great customer service
Learn and greet guests by name and build relationships
Seek coaching from supervisors to improve performance
Perform special tasks as needed
Step up in emergency situations and lead team through proper emergency procedures
Sponsor new hires during orientation
Produce reports in spreadsheet analysis format
Operate eviction database
Demonstrate a high level of guest service skills
Provide accurate information to supervisors
Answer co-worker questions and know where to obtain additional information
Assist supervisors in understanding the Security officer perspective
Complete special projects in a timely fashion
Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
Demonstrate consistent support of Management and Company decisions
Participate as a member of the team by volunteering and being involved with projects, committees, and task forces
Be knowledgeable of all departmental policies/procedures
Be an expert of the Internal Controls as set forth by the TGC
Adhere to regulatory departmental and company policies/procedures in an ethical manner