Security Officer

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

18h•Onsite

About The Position

Responsible for maintaining a safe and secure environment for all guests, team members and company assets. This role ensures compliance with applicable laws and gaming regulations, upholds high standards of guest service, and protects tribal assets by observing and reporting unusual or suspicious activities. The Security Officer patrols assigned areas, controls access, responds to calls, escorts money transfers, and writes incident reports. They maintain communication with supervisors and surveillance, uphold core values, and manage confidential information. Attendance at required training is mandatory, including monitoring compliance with currency transaction reporting requirements and anti-money laundering policies.

Requirements

Must have High School Diploma or GED.
Must possess a valid, state issued driver's license.
Must pass Security assessment.
Strong communication skills in English both written and oral.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
Ability to work under pressure in a fast paced, stressful environment.
Ability to meet multiple deadlines and multi-task.
Ability to have strong critical thinking, analytical and guest service skills.
Must possess a positive attitude with strong organizational and leadership qualities.
Ability to add, subtract, multiply and divide in all units of measure.
Ability to define problems, collect data, establish facts and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
Ability to maintain confidentiality.
Ability to follow and comply with established Casino guest service programs.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Nice To Haves

Level 1 security training, preferred.
Minimum one (1) year of experience as a security guard/officer, preferred.
Knowledge of local, state and federal jurisdiction laws, preferred.
Spanish or other language skills a plus.

Responsibilities

Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
Protect tribal assets by observing and reporting unusual, dangerous or suspicious activities throughout KLECH property.
Patrol assigned areas, as needed, including but not limited to main entrances, the gaming floor, back of the house and parking areas; control access to restricted areas, check in vendors, provide traffic control, prevent entry of barred guests and other duties as required by business needs.
Respond to calls from dispatch and inquiries from team members and guests to address internal/external guest concerns, safety issues, emergencies, and medical situations.
Escort the transfer of money, chips, and table and slot machine drops.
Write reports of incidents that occur on KLECH property, investigate and document other important information as needed.
Maintain a direct line of communication with immediate supervisors and surveillance team.
Maintain integrity and possess basic desire to protect and serve.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain security of confidential information entrusted to position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.
Maintain accurate MTL, MIL, CTR and SAR as needed.
Perform other duties as assigned.