Security Officer (2nd Shift)

Choice Hotels International • Bloomington, MN

9d • $18 - $22 • Onsite

About The Position

The role of Security Officer is to operate with the day-to-day operation and long-term outlook of the safety and security department. Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America. As a Security Officer for the Radisson Blu Mall of America, no two days will be the same. You, along with a team of other Security Officers, will be responsible for keeping the guests and employees of the hotel safe on a daily basis.

Requirements

• Associates/Bachelors Degree or equivalent preferred (additional training [e.g. military, law enforcement] and education is highly desirable)
• Ideal candidate will have a minimum of one year security experience
• Experience with MS Office applications and Outlook required
• Previous work experience should include working in a high-volume environment, as well as, customer-service oriented atmosphere
• Demonstrates strong verbal and interpersonal skills
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Adhere to the policies and procedures of the hotel
• Willing to work a flexible schedule including evenings, weekends, and holidays

Responsibilities

• Creates guest satisfaction and exceeds expectations by providing the service expectations and standards:
• Provides a safe and secure environment in the hotel by ensuring proper security methods and procedures are carried out consistently
• Ensures that all employees follow safety rules and procedures
• Takes corrective action where required to improve safety of work areas
• Improves safety and security at hotel by communicating hazards with department heads and taking appropriate corrective actions
• Completes daily security log, including pertinent information from the shift
• Monitor all activity and diligently monitor building video surveillance
• Inspects hotel regularly to observe potential security or safety related problems and takes necessary actions to alleviate them
• Keeps hotel management promptly and fully informed of all problems or unusual matters of significance
• Understands written procedures for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats
• Responds to all emergency situations immediately
• Takes appropriate action to safeguard guests, employees and the hotel
• Processes all written reports involving security related incidents and customer or employee accidents
• Handles complaints, investigates, and thoroughly reports on: customer or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other guest complaints as necessary
• Reviews accident investigations to ensure accurate and complete reporting
• Ensures that all hotel entrances and exits are locked and unlocked per hotel policy
• Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to keys
• Closes down the different outlets each night as per post orders
• Ensures that all meeting rooms and exhibit rooms are secured to keep unauthorized persons out of the area and prevent theft
• Maintains responsibility for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats
• Logs and delivers all in-house packages and monitors out going deliveries
• Checks in and out all vendors to the hotel
• Meets with leaders on a regular basis
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Benefits

• Employee discounts on thousands of hotels
• Enjoy a complimentary meal in the associate cafeteria during your shift
• Free Parking
• Paid Sick Time (MN Earned Sick and Safe Time)
• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more! (1st of the month following 30 days of service)
• 401(k) Retirement Plan
• Paid Vacation and Sick Time (90 Days)
• 8 Paid Holidays
• Paid Bereavement
• Paid Floating Holidays (1 Year)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree