Security Officer - weekends

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals to advance its mission. As a not-for-profit, it supports patient care, research, teaching, and community service, striving to provide exceptional care. This role is part of a new, in-house Police & Security Department at Brigham and Women’s Hospital, charged with the mission of providing a safe and secure environment for the hospital community. Successful candidates will have flexible schedule availability, the ability to adapt to a new and evolving operation, and the motivation to achieve high professional standards. The Security Officer receives general direction from the Security Supervisor and ensures a safe and secure environment by providing protective service and response for the protection of the people and property of the Hospital. This role is responsible for assisting with the day-to-day operation of the Department.

Requirements

Minimum of a high school diploma required.
1-3 years of security or related experience preferred.
Must possess and maintain a valid Driver’s license from state of residence.
Must submit to and pass an initial and annual criminal background check.
Must obtain and maintain required certifications in the following programs (training provided by department): CPR/AED/First Aid, Narcan (Naloxone) Training, AVADE/HDTS De-Escalation Training.
Ability to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63 preferred.
Exemplary customer service and communication skills.
Must be able to handle complex interpersonal situations and crisis management scenarios.
Strong risk analysis and organizational skills.
Reliable and flexible.
Must be able to gather, analyze, evaluate, and utilize facts and evidence.
Interview victims, complainants, witnesses, and suspects.
Must be able to prepare clear and concise reports and routine correspondence.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Must be able to read, write and speak English fluently.

Nice To Haves

A strong educational background (Associate’s or Bachelor’s degree) in criminal justice or related field is preferred.
A combination of both experience and education will be considered.
International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification (within first 90 days).
Fluency in more than one language strongly preferred.

Responsibilities

Provide protection to people and property through patrol, investigation, monitoring alarms and surveillance cameras.
Patrol buildings and grounds, identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages.
Provide a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful; create safety awareness among the hospital community.
Provide emergency response to a variety of situations.
Conduct preliminary investigations into thefts, shortages and other complaints involving potential misconduct.
Provide escorts for staff, visitors and patients as requested.
Perform patient restraints; detains individuals suspected of criminal conduct.
Maintain accountability for valuables/property and other forms of evidence.
Assist motorists with jump starts and lockouts.
Prepare and submit written reports in a complete and accurate manner and log all incidents.
May be assigned to special duties such as Bike Patrol and/or Community Liaison Officer.
May be assigned to an off-site location, including administrative buildings, ambulatory care centers, and/or community based health clinics.
Will be cross-trained in other locations beyond normally assigned work space.
May be required to work other shifts and/or locations when necessary.
Perform additional duties as assigned.