Security Officer

Wynn Resorts • Everett, MA

4h • Onsite

About The Position

The Encore Boston Harbor Security Officer will be responsible for properly executing security duties on assigned shift, to adequately protect the life and property of guests, team members and the entire facility. The Security department is responsible for maintaining the safety and compliance of all Encore Boston Harbor guests and team members. This includes, but is not limited to: upholding resort policy and procedure,; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

Requirements

• 21 years of age or above.
• Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
• High school or equivalent degree required.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to respond to common inquiries from other employees or guests.
• Fluency in English required, second language a plus.
• Ability to understand detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and group situations.
• Ability to compute basic mathematical calculations.
• Ability to decipher various reports and maintain reports upon request.
• The employee is regularly required to talk and hear.
• The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

Nice To Haves

• Bachelor’s Degree in a related field or equivalent experience preferred.
• Previous Guest Relations Experience preferred.
• Military, Security, Law Enforcement or customer service is preferred.

Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
• Delivers and maintains a Forbes standard level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Escorts and observes guests and team members to ensure their safety and protection; identifies potential safety hazards and report same to the appropriate individual, for proper resolution.
• Monitors and patrols assigned areas to provide a safe environment for guests and team members.
• Minimizes opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct.
• Becomes familiar with hazardous materials used on property, and all applicable laws, rules and regulations governing same.
• Responds to emergency situations, and/or relays critical information via radio to coordinate solutions to same; informs outside agencies, at the direction of Shift Management, of any unusual or suspicious situations on property.
• Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow team members of same, whenever possible.
• Ensures safe transportation of moneys; assisting in the opening and closing of the gaming tables.
• Responds to emergency situations as needed.
• Interacts with guests and team members in a positive, professional manner.
• Maintains a series of keys, accessing locked areas as necessary.
• Requests and evaluates all identification from all persons who appear to be under the age of thirty to ensure compliance with state and federal gaming regulations.
• Must maintain confidentiality of guest information and pertinent hotel and gaming data.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Benefits

• Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED