Security Officer

Muckleshoot Casino Resort • Auburn, WA

23d • Onsite

About The Position

This role involves exemplifying Muckleshoot Casino Resort’s values by demonstrating excellent guest service and professionalism. The Security Officer will support the Security Department's mission statement, document incidents, and interact with guests, vendors, and team members to maintain a safe and friendly environment. Responsibilities include safeguarding property assets, handling confidential information, monitoring vehicles, issuing parking violations, operating company vehicles, and potentially serving as a training officer. The role also requires completing various training programs, monitoring security equipment, and potentially testifying in court. A key aspect is creating and maintaining a positive and safe work environment, promoting positive team member relations, and handling high-pressure situations with de-escalation techniques and sound judgment.

Requirements

• Hold and maintain a valid WA State driver’s License with no restrictions.
• Ability to obtain a Class IIIA gaming license.
• Six (6) months’ Professional Security Experience required.
• Ability to document incidents and write reports in an accurate and legible manner.
• Ability to work with and maintain confidential information.
• Ability to communicate clearly and effectively, both verbally and in writing. Read, write, and speak English fluently.
• Ability to be assertive, confident, and have a professional attitude when interacting with guests and team members.
• Ability to enforce rules and regulations with diplomacy and tact.
• Ability to maintain composure during stressful situations.
• Ability to walk and stand for prolonged periods of time.
• Ability to occasionally lift seventy-five (75) pounds to one hundred (100) pounds.

Nice To Haves

• Formal security or law enforcement training, schooling, or certification preferred.
• Previous security, military, or civilian police officer training and/or experience preferred.
• Served in a guest-facing security role with responsibilities including guest interaction, safety enforcement, and incident response in a diverse, fast-paced environment.
• Authored clear, detailed incident reports to ensure accurate documentation and compliance with organizational standards.
• Knowledge of the use of handcuffs, flashlights, and PPE.
• Knowledge of health & safety standards, and safety regulations as required.
• Proficient in basic computer skills, relevant software applications, and standard office equipment.
• Skilled in critical thinking, awareness, and problem-solving skills in every aspect of duties.
• Ability to learn, comprehend, and follow detailed security procedures and instructions.

Responsibilities

• Exemplify Muckleshoot Casino Resort’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice support and promote the Security Department's mission statement.
• Document and prepare accurate and complete written records and reports in response to incidents, procedure violations, or criminal activities as responded to, observed, and/or witnessed.
• Interact with guests, vendors, suppliers, and team members to maintain a safe and friendly environment.
• Assist guests, team members, and visitors within the guidelines set by the department.
• Safeguard property assets.
• Ensure proper handling of confidential information, reports, incidents, and materials.
• Monitor team members’ vehicles as well as ensuring they park in the properly designated areas.
• Issue parking violation notices to team members who have violated the parking policy.
• Operate company vehicle.
• May serve as training officer to new security staff, while maintaining and exhibiting excellent guest service.
• Complete various training programs, such as CPR, first aid, defensive tactics, etc., after hire.
• Monitor and report on the condition of each security vehicle and equipment.
• May testify in court as needed regarding Muckleshoot Casino Resort-related incidents.
• Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel.
• Maintain professionalism and composure during high-pressure situations, utilizing de-escalation techniques and sound judgment to manage conflicts effectively.
• Performs other duties as assigned.

Benefits

• Competitive salary at $25.10/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed