Security Officer

Westgate Resorts • Ocoee, FL

5d • Onsite

About The Position

As a Security Officer, you will play a critical role in maintaining a safe, secure, and welcoming resort environment for guests, team members, and visitors. This role combines traditional unarmed security responsibilities with a strong hospitality and guest service focus. In addition to protecting company assets and responding to emergencies, Security Officers serve as a visible, professional presence dedicated to guest safety and positive interactions. This is an excellent opportunity for individuals interested in corporate security, hotel security, or hospitality-based security roles, including those new to the field.

Requirements

• Hospitality, guest service, or customer-facing experience
• Previous experience in security, law enforcement, military, or protective services is a plus but not required
• Strong verbal and written communication skills
• Basic proficiency with computer systems and email
• Ability to remain calm, professional, and decisive in high-pressure situations
• High level of integrity, judgment, and attention to detail
• Professional, customer-service–oriented mindset aligned with resort hospitality standards
• High School Diploma or GED required
• Must be 18 years of age or older
• Flexible availability to work days, nights, weekends, and holidays
• Ability to pass a background check, drug screening, and motor vehicle record (MVR) check

Nice To Haves

• Unarmed Security Officer License (state-specific) preferred
• First Aid, CPR, and AED certifications preferred but not required

Responsibilities

• Serve as a first responder to incidents involving medical, fire, or law enforcement emergencies, within the scope of Security Officer duties
• Maintain a high-visibility, uniformed security presence throughout property
• Monitor and control access at designated entry and exit points
• Operate and monitor security systems, including surveillance cameras, fire alarm panels, and monitoring stations
• Conduct routine safety and security inspections in accordance with company policies
• Respond to guest and team member security concerns in a calm, professional manner
• Prepare accurate, detailed incident reports and maintain security logs and records
• Assist guests with safety-related requests, including lost and found management
• Perform traffic control, parking enforcement, and crowd management as needed
• Support public safety officials (police, fire, EMS) during incidents
• Manage key control and accountability procedures
• Perform additional duties as assigned by Security Leadership

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED