Security Officer (Part-time)

VH Lisle•Chicago, IL

12d•Onsite

About The Position

Join the team at The Westin Michigan Avenue Chicago — a landmark downtown hotel where elevated comfort meets iconic luxury. At The Westin, you’ll be part of a culture that champions well-being, innovation and extraordinary experiences for both guests and associates. Nestled on Chicago’s Magnificent Mile, you’ll work in a dynamic setting offering inspiring views, modern amenities and a commitment to “doing well, and doing good.” If you’re passionate about hospitality and ready to elevate your career in a role where your purpose matters, let’s create unforgettable moments together.

Requirements

2–3 years of security or loss-prevention experience; hospitality or large public-venue experience preferred.
Knowledge of safety regulations, emergency response, and incident-investigation practices.
Strong communication, judgment, and decision-making skills.
Ability to remain calm and decisive in high-pressure situations.
Familiarity with CCTV, access control systems, and incident-reporting platforms.
CPR, First Aid, and emergency-response certifications preferred (or ability to obtain).
Ability to stand and walk for extended periods.
Ability to respond quickly to emergencies throughout the property.
Ability to lift up to 100 lbs occasionally.
Flexible availability, including evenings, weekends, holidays, and on-call needs.
This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand.
Business needs determine the amount of hours that you work.

Nice To Haves

hospitality or large public-venue experience preferred.
CPR, First Aid, and emergency-response certifications preferred (or ability to obtain).

Responsibilities

Patrol all hotel areas, including guest floors, public spaces, back-of-house areas, and parking facilities.
Monitor CCTV systems, perimeter and duress alarms, fire-life-safety systems, and access control equipment.
Respond promptly to security incidents, disturbances, suspicious activity, or safety concerns.
Ensure all entrances, exits, and restricted areas remain properly secured.
Conduct daily physical hazard and safety inspections.
Visually inspect tools, equipment, and machinery to identify defects.
Assist guests and employees with security-related questions, needs, or concerns.
Provide safety escorts for guests or staff when requested.
Assist guests with room access when appropriate.
Respond to lost-and-found inquiries and maintain accurate documentation.
Defuse guest or employee disturbances professionally and discreetly.
Welcome and acknowledge guests according to company standards; assist individuals with disabilities.
Document all security incidents, accidents, and irregularities in accurate and detailed reports.
Complete shift summaries and daily activity reports for Security/Loss Prevention.
Assist with investigations involving theft, accidents, workplace violations, or property damage.
Gather evidence and conduct interviews with involved parties.
Notify appropriate individuals or departments regarding accidents, attacks, or incidents.
Coordinate with local law enforcement and outside agencies when necessary.
Maintain confidentiality of all reports and sensitive information.
Respond to fire alarms, medical emergencies, evacuations, and other emergency situations per hotel protocols.
Provide first aid/CPR and contact EMS as required.
Assist guests and employees during emergency situations and evacuations.
Inspect fire extinguishers, AEDs, emergency exits, and other life-safety equipment.
Participate in emergency preparedness and response drills.
Move quickly (walk, jog, or run) to respond to urgent situations.
Enforce hotel rules, safety regulations, and access policies consistently and professionally.
Support investigations related to policy violations when appropriate.
Monitor key-control processes and ensure proper key issuance procedures are followed.
Escort unwelcome or unauthorized individuals from the property while maintaining operational order.
Handle interruptions and complaints in a professional manner.
Protect company assets and uphold confidentiality of proprietary information.
Conduct safety inspections in guest rooms, public areas, and operational spaces.
Identify, report, and resolve safety hazards promptly.
Support loss-prevention audits and adhere to brand standards and legal requirements.
Ensure compliance with company policies, safety procedures, and quality-assurance standards.
Follow all safety training requirements and maintain required certifications.
Comply with state-specific security licensing/registration requirements, if applicable

Benefits

Paid time off, including: Paid holidays, Paid sick leave, Vacation time
Medical, dental, and vision insurance
Life and disability insurance
Employee Assistance Program (EAP)
Employee discounts (e.g., hotel stays, food & beverage, and partner programs)
Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements
This position is subject to the Chicago Fair Workweek Ordinance.
Upon hire, employees will receive a written good faith estimate of their work schedule, including: Expected average weekly hours, On-call scheduling expectations (if applicable), Anticipated days and times of work
Work schedules are provided in advance in accordance with the ordinance.
Scheduling may vary based on business needs, including occupancy levels, events, and seasonal demand.
Employees have the right to: Receive advance notice of schedules, Request schedule changes, Receive a written response to scheduling requests within required timeframes, Receive applicable compensation for certain employer-initiated schedule changes
This position is eligible for paid leave benefits in accordance with the Chicago Paid Leave
Employees may accrue and use paid leave for: Personal time off, Illness or medical needs, Safety-related leave (as defined by law)
Leave accrual, usage, and carryover are administered in accordance with applicable law and company policy.