Security Officer

Citadel Security USA • Glenwood Springs, CO

9d • Onsite

About The Position

Citadel Security USA is hiring a Full-Time Unarmed Transit Safety Officer to support evening public transportation operations in Glenwood Springs. This position is responsible for maintaining a safe and welcoming environment aboard city buses and throughout designated passenger loading areas while providing outstanding customer service to riders, transit employees, and visitors. The ideal candidate is dependable, approachable, and comfortable working in a public-facing environment where professionalism, awareness, and effective communication are essential.

Requirements

• Strong communication and interpersonal skills.
• Excellent customer service abilities.
• Professional appearance and dependable attendance.
• Ability to remain calm while managing challenging situations.
• Strong observational skills and sound decision-making.
• Ability to work independently and as part of a team.
• Successful completion required background screening.

Nice To Haves

• Previous experience in security, customer service, hospitality, transit operations, or public safety.
• Experience working in environments involves frequent public interaction.
• Familiarity with incident reporting and security documentation.
• Knowledge of conflict resolution and verbal de-escalation techniques.

Responsibilities

• Maintain a visible security presence aboard transit vehicles and at designated loading zones.
• Help promote a safe atmosphere for passengers, drivers, transit employees, and visitors.
• Observe daily transit operations and report safety concerns or suspicious activity.
• Assist in maintaining orderly boarding and unloading procedures.
• Greeting passengers in a courteous and professional manner.
• Provide general assistance and directions when appropriate.
• Promote compliance with transit policies through respectful communication.
• Help resolve minor concerns using strong customer service and de-escalation techniques.
• Conduct routine patrols of assigned transit areas and surrounding public spaces.
• Respond appropriately to disturbances, medical situations, or security-related concerns.
• Notify supervisors or emergency responders when additional assistance is necessary.
• Follow all client procedures and company operational standards.
• Complete daily activity reports and incident documentation accurately.
• Record unusual events, safety observations, and operational concerns.
• Maintain consistent communication with supervisors throughout the shift.
• Handle sensitive information professionally and confidentially.

Benefits

• Competitive pay of up to $26.50 per hour.
• Full-time employment with consistent scheduling.
• Paid onboarding and site-specific training.
• Company-issued uniforms.
• Opportunities for advancement within a growing organization.
• Supportive leadership committed to employee success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed