Security Officer - Full Time

J W Marriott•Las Vegas, NV

12h•Onsite

About The Position

The Security Officer patrols the buildings and grounds of the casino and related areas, examining doors, windows, and gates to ensure they are secure. This role is responsible for maintaining order, apprehending individuals engaged in suspicious or criminal acts, and inspecting equipment for tampering. The officer watches for and reports irregularities such as fire, health, and security hazards to the Security Shift Supervisor. They observe departing personnel to guard against theft of Company property and notify the Security Control Room in case of fire or unauthorized persons. The role involves recording data such as property damage, unusual occurrences, and equipment malfunctions. The Security Officer performs other job-related duties as required by the Security Sergeant, adhering to all Company, Safety, and Department policies and procedures. Fostering teamwork and providing excellent guest service, including anticipating guest needs, is crucial. The officer builds brand loyalty by living the JW Marriott Core Values.

Requirements

Must be at least twenty-one (21) years of age.
Must be literate and able to communicate in English when dealing with staff and guests.
High school diploma or GED required.
On-site training (required).
Must possess the ability to write incident reports and effectively present information in a one-on-one and small group situation to customers, clients and other employees of the Company.
Must possess the ability to carry out instructions furnished in written, oral, or diagram form.
Good customer relation skills (required).
Valid Nevada Gaming License
Nevada Driver’s License
Current CPR/AED Certification
Current Alcohol Awareness Training Card (TAM)

Nice To Haves

One (1) year certificate from college or technical school; or minimum three (3) months related experience and/or training; or equivalent combination of education and experience (preferred).
Emergency Medical Technician or First Responder Certificate (preferred).
Minimum one (1) year previous Security, military, or police experience (preferred).
Responsible for maintaining a working knowledge of applicable laws pertaining to the gaming industry.
First aid and/or CPR training (preferred).

Responsibilities

Patrols the buildings and grounds of the casino and related areas.
Examines doors, windows, and gates to determine that they are secure.
Maintains order in all areas of the facility.
Apprehends persons engaging in suspicious or criminal acts.
Inspects equipment and machinery to ascertain if tampering has occurred.
Watches for and reports irregularities such as fire, health, and security hazards to the Security Shift Supervisor.
Observes departing personnel to guard against theft of Company property.
Notifies the Security Control Room in case of fire or presence of unauthorized persons.
Records data such as property damage, unusual occurrences, and malfunctioning of equipment or machinery.
Performs other job-related duties as required by the Security Sergeant.
Adheres to all Company, Safety and Department policies and procedures.
Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations.
Builds brand loyalty by living the JW Marriott Core Values.
Reacts accordingly and assists all occupant security & safety during all Life Safety situations, whether caused by Fire, Environmental, Terrorist, Medical or Criminal Action.
Observes health and safety conditions of the property and reports proactively during inspections of all areas as continuously as possible to deter and prevent all property deficiencies, associate breaking of company policy and any incident/occurrence.
Ensures their safety as much as other occupants when responding and reacting to any incident.
Reports to designated MOD on shift and regularly communicates throughout the shift to ensure communication channel is active.
Complies with all directives from Front Office Manager or Guest Services Manager, verifying with the Security Supervisor or Security Department Manager when significant doubt exists of directive given.
Passes on all relevant information as soon as possible to designated MOD to be added to MOD log or just to keep them informed and for follow-up with guests or associates.
Involves approval from Director of Security and General Manager when issuing Trespass to Property (86) from the property.
Sets the correct example for all other associates.
Is aware of all gaming laws as it pertains to the casino floor.
Responds to all event dispatches as quickly as possible to assist with guest response and avoid excessive waits for any associate.
Responds to dispatches and follow-ups from dispatcher diligently and efficiently in a professional manner.
Conducts continuous patrolling during scheduled shift unless dispatched for an event response or observing an incident, logging time spent in the Event Module of hand-held unit and synchronizing at the end of shift.
Completes descriptive Incident Reports in MS Shift with all pictures taken and statement forms provided to the Director of Security, following investigation procedures.
Turns in all Lost and Found items immediately and turns them into Lost and Found, accurately logging and storing them in designated storage areas according to policy and procedure.
Assists in the development and implementation of emergency procedures.
Maintains a working relationship with local law enforcement authorities.
Responds to guest problems and complaints.
Effectively monitors and protects hotel assets.
Completes proper documentation and reports all associate accident and general liability incidents to Loss Prevention Manager and Director of Finance (if necessary).
Provides means for obtaining necessary medical attention on a timely basis.
Works hand in hand with all departments.
Strives to improve service performance.
Conducts investigation of all losses of hotel assets and refers to proper management for disposition.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Brings issues to attention of management when needed.
Ensures hotel policies are administered fairly and consistently and reports any violations that are observed.
Incorporates guest safety and satisfaction as focus to the security team.
Other duties as assigned.