Security Officer 1 - Days

GBMC HealthCare•Towson, MD

5d•$17 - $25•Onsite

About The Position

Under general supervision, but according to prescribed procedures, is responsible for the safety and protection of patients, visitors, staff, property, buildings and grounds. Ensures the facility is provided with high quality security services to protect people and property. Builds, improves, and maintains effective relationships with patients, visitors, and staff. Answers questions and assists patients, staff, and visitors. Answers phones or greets patients, staff, visitors/employees in a professional, welcoming manner. All roles must demonstrate GBMC Values: Respect, Excellence, Accountability, Teamwork, Ethical Behavior, and Results.

Requirements

Must be willing and able to work unscheduled hours based on the needs of the department.
Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
Must be able to read, understand, implement and execute GBMC Security strategies as depicted in the GBMC Security policies, procedures, practices.
Must be able to complete and understand security training program requirements upon new hire onboarding and maintain throughout employment.
Must be able to successfully utilize electronic dispatch system to generate calls for service and complete reports.
Remain flexible to ever changing environments; adapt well to different situations.
Proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors and all others remain safe, calm and respected while onsite.
Ability to maintain satisfactory attendance and punctuality standard.
Neat and professional appearance.
Candidates must be able to demonstrate their ability to understand verbal and written direction, maintain a professional demeanor and restraint at all times, which includes stressful situations.
Strong interpersonal and communication skills are necessary to effectively deal with patients, visitors and staff.
Must be able to handle pressure of working with high volume public (constantly to occasionally depending on assignment).
Ability to operate a variety of machines and equipment including automobiles, office equipment, radio, telephone, visitor management system, access control system, and CCTV.
Current State Driver’s License which must be maintained throughout employment.
Successful completion of post-hire training course including CPR/RQI, Stop the Bleed and de-escalation within two weeks of employment. Must maintain RQI throughout employment.
Possession of Maryland Security Guard license or must file for license within first 2 weeks of employment. Must obtain Security Guard license within first 90-days of employment.
EMTALA training is required and must be successfully completed within the new hire probationary period prior to the employee working independently.
GBMC Workplace Violence Prevention Training is required and must be completed within the new hire period, prior to the employee working independently.
Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet).
Bend/twist at waist/knees/neck to perform various duties.
Occasionally lift or carry up to 50 pounds.
Run as needed.
Constant use of upper body extremities to perform tasks which require reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks.
Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.
Work in various environments including adverse outdoor conditions such as cold, rain or heat.
Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
Current State Driver’s License which must be maintained throughout employment.
Security Guard certification issued by the Maryland State Police that must be maintained throughout employment.
Security Guard training by an approved instructor from the Maryland Police and Correctional Training Commission for in-service training that must be maintained throughout employment.
As a condition of continued employment, employee must maintain current active status of all required competencies and certifications to include but not limited to CPR, EMTALA, Work Place Violence Prevention training.

Nice To Haves

Security, corrections, law enforcement, military or fire/EMS department experience is preferred.
Climb stairs, ramps, or ladders occasionally during shift.

Responsibilities

Report safety concerns, security breaches and unusual circumstances both verbally and in writing.
Build, improve and maintain effective relationships with patients, visitors and staff.
Answer questions and assist patients, staff and visitors.
Answer phones or greet patients, staff, visitors / employees in a professional, welcoming manner.
Immediately responds to emergencies to provide necessary assistance to employees and customers.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.