Security Officer (Part-Time)

Four Seasons Hotels and Resorts•San Francisco, CA

27d

About The Position

We are actively searching for an experienced and energetic individual to become the Security Officer (Part-Time) of Four Seasons Private Residences at 706 Mission Street! The Security Officer is part of a team responsible for the security and safety measures throughout the property. The Security Department promotes and maintains every aspect of the property’s physical security and safety for Guests, Residents, Employees, Assets, and Reputation 24-hours a day. Security Officers need to be skilled in problem solving with a high attention to detail. All interactions are expected to be handled with sensitivity towards all occupants and workers, anticipating their needs so that we can meet our standards and achieve maximum Residential satisfaction while complying with all Four Seasons’ guidelines and policies.

Requirements

Must be flexible with schedule; able to work weekdays, weekends, holidays, overtime, evenings, and overnight on occasion.
Strong verbal and written communication skills.
Strong customer satisfaction/people skills.
Ability to multi-task in a high volume and demanding environment.
Fluent in English, reading and writing.
At least 1 year of Security experience required, preferably in the Hospitality field.

Nice To Haves

At least 1 year of Customer Service experience is preferred.
Ability to utilize computer equipment and use email; experience with MS Office, Access Control systems, CCTV Systems, Amadeus etc. is preferred.
Must be able to work with minimal supervision and be pro-active in their approach to problem resolution.
Well-groomed professional appearance and demeanor.

Responsibilities

Flexible and able to work any shift, 7 days a week, and within 24 hours in a day, including weekends and holidays when required.
Respond to Resident support needs with the highest level of timeliness, hospitality, and professionalism.
Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
Patrol building noting and correcting safety, security, and fire hazards.
Able to walk/run upstairs while carrying a fire extinguisher.
Respond with urgency to all emergency conditions and events such as medical assistance / injuries, fires, power failures, floods, leaks, etc.
Write comprehensive incident reports and conduct thorough investigations with discretion.
Maintain report records, assist and follow-up on investigations.
Share duties in Security Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
Complete related duties and special projects as assigned by the Director of Security.
Assists Resident Service Attendants/Doorman with responsibilities and duties in their absence.
Receiving, processing, and delivery of packages/parcels for residents and building related management personnel.
All other duties as requested by colleagues and the management team.