Security Officer

AccorHotel • Austin, TX

8d • Onsite

About The Position

The Security Officer will monitor hotel premises for security breaches or suspicious activity, conduct regular patrols, and respond promptly to guest inquiries or reports of incidents. This role is crucial in assisting with emergency response situations, ensuring compliance with hotel policies, and documenting incidents for management review. The officer will also coordinate with local law enforcement, perform access control, resolve guest conflicts, and provide exceptional customer service while maintaining safety. Responsibilities include managing surveillance footage, conducting staff training, implementing safety protocols during events, and assisting in investigations of theft or property damage. The officer will also respond to alarms and monitor security systems.

Requirements

• Certification in first aid and CPR.
• Previous experience in a Security role required
• Understanding of security systems and surveillance technology.
• Strong problem-solving and decision-making skills.
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work rotating shifts, and call back hours when required

Responsibilities

• Monitor hotel premises for security breaches or suspicious activity.
• Conduct regular patrols of the property to ensure safety and security.
• Respond promptly to guest inquiries or reports of incidents.
• Assist in emergency response situations, such as fires or medical emergencies.
• Ensure compliance with hotel policies and procedures concerning safety.
• Document incidents and prepare reports for management review.
• Coordinate with local law enforcement as needed during incidents.
• Perform access control and monitor guest and staff entries.
• Evaluate and resolve conflicts or disturbances among guests.
• Provide exceptional customer service while ensuring safety.
• Maintain surveillance footage and other security documentation.
• Conduct security training for staff members.
• Implement safety protocols during high-traffic events.
• Assist in the investigation of theft or property damage.
• Respond to alarms and monitor security systems.

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401k
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed