Security Officer - GRV

Jamul Casino•Jamul, CA

13d•Onsite

About The Position

The Security Officer position is responsible for providing security for casino property, maintaining a high visibility presence, handling problem situations, watching for safety hazards, and providing assistance during emergencies. This role involves patrolling parking lots and property, transferring Table Games fills and credits, and providing escorts as needed. The officer will oversee customer presence on property, including crowd control, directing traffic, checking identification, and ensuring prohibited items are not brought onto the casino floor. Responsibilities also include performing duties associated with table and slot drops, observing the Count Team during slot drops, and monitoring entry and exit from Count and Player Services mantrap. The role may also involve serving as a dispatcher, card and dice inspector, exterior patrol, and other security functions. The Security Officer is responsible for reporting accidents and incidents, collecting and compiling investigation information, and writing detailed reports for law violations or policy breaches. They may also be required to testify in court. The position requires meeting department uniform, appearance, and grooming standards, keeping work areas clean, and performing all job duties safely and responsibly, adhering to all regulatory, department, and company policies. Other compatible duties may be assigned.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent
Effective communication skills (written and verbal)
Previous customer service experience
Ability to display professionalism
Must be able to run on level surfaces, as well as up and down stairs
Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations
Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
Ability to multi-task as required
Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification
Must have valid driver’s license and acceptable driving history.

Nice To Haves

Ability to earn and maintain TiPS certification
Must be able to acquire and maintain appropriate gaming license.

Responsibilities

Provide friendly, fast, and helpful customer service to all guests and team members.
Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.
Patrol parking lots and property.
Transfer Table Games fills and credits.
Provide escorts as needed.
Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.
Check and verify valid I.D. using hand-held scanning device.
Maintain the condition of the I.D. scanning device.
Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.
Perform duties associated with table and slot drops.
Observe Count Team during the slot drop and transport funds to Count Room.
Monitor entry and exit from Count and Player Services mantrap as required.
Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.
Dispatch officers to various assignments and maintain activity logs.
Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
Testify in court when necessary.
Meet department uniform, appearance and grooming requirements.
Keep work areas clean and free of safety hazards, debris and litter.
Perform all job duties in a safe and responsible manner.
Must adhere to regulatory, department and company policies.
Perform other job related and compatible duties as assigned.