SECURITY OFFICER & SHUTTLE DRIVER

LOUISIANA DOWNS INVESTMENT COMPANYBossier City, LA
Onsite

About The Position

The Security Officer / Shuttle Driver is responsible for providing a safe, secure, and welcoming environment for all guests, team members, and visitors of Louisiana Downs Casino & Racetrack. This position will primarily perform Security Officer responsibilities with additional shuttle driver duties assigned Thursday through Sunday, based on operational needs and business demands. The Security Officer / Shuttle Driver will provide exceptional guest service while ensuring the protection of company assets, maintaining a professional presence, and supporting transportation needs throughout the property. The schedule and assigned duties may change based on business volume, special events, and operational requirements.

Requirements

  • High school diploma or equivalent and two years’ experience in a position with direct guest contact required.
  • Must possess excellent customer and employee relations skills.
  • Must have a valid driver’s license with no suspensions, DUI or more than 2 moving vehicle violations within the last 3 years.
  • Must be able to work any day of the week and any shift.
  • Must be able to get along with co-workers and work as a team.
  • Must be able to obtain First Aid, CPR, and Alcohol Awareness Certifications.
  • Ability to read, write, speak, and understand English.
  • Ability to make rational decisions when handling guest and employee issues.
  • Ability to give court testimony when necessary and write detailed reports.
  • Must be able to respond calmly in crisis and stressful situations.

Nice To Haves

  • High school diploma or equivalent preferred.
  • Previous security, hospitality, customer service, or transportation experience preferred.
  • Valid driver’s license required with an acceptable driving record.
  • Ability to safely operate a company shuttle vehicle.
  • Strong communication and interpersonal skills.
  • Ability to remain calm, professional, and solution-focused during challenging situations.
  • Ability to work independently and make sound decisions.
  • Ability to work flexible schedules, including weekends, holidays, and special events as needed.
  • Must meet all requirements for employment within the gaming industry, including background and licensing requirements.

Responsibilities

  • Maintain a safe and secure environment for guests, team members, and property assets.
  • Conduct routine patrols of assigned areas, including interior and exterior property locations.
  • Monitor activities throughout the property and identify/report safety concerns, suspicious behavior, or policy violations.
  • Respond professionally and appropriately to guest concerns, incidents, emergencies, and requests for assistance.
  • Assist with crowd management, special events, and high-volume operational periods.
  • Enforce company policies, procedures, and safety standards while providing excellent guest service.
  • Complete accurate incident reports, logs, and required documentation.
  • Assist with emergency response situations including medical incidents, evacuations, and safety concerns.
  • Protect company property and assist in maintaining a safe environment for all.
  • Work collaboratively with leadership and other departments to support overall property operations.
  • Maintain a professional appearance and represent Louisiana Downs Casino & Racetrack positively at all times.
  • Operate company shuttle vehicle safely and responsibly to transport guests and team members as assigned.
  • Provide friendly, professional, and courteous service to all passengers.
  • Assist guests with transportation needs while creating a positive experience.
  • Follow all traffic laws, company procedures, and safety guidelines.
  • Complete required vehicle inspections before and after operation.
  • Report any vehicle concerns, maintenance issues, or safety hazards immediately.
  • Maintain cleanliness and organization of the shuttle vehicle.
  • Assist guests with entering and exiting the shuttle safely when needed.
  • Adjust shuttle responsibilities and availability based on business demands, special events, and property needs.
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