Security Officer/Registration Associate

Genesis Healthcare System

1d•Onsite

About The Position

This position is responsible for protecting the life and property of all persons on Genesis HealthCare System property. The role requires knowledge of Genesis policies and procedures and involves working collaboratively with other departments to resolve issues related to patient, visitor, and staff needs. Additionally, the position may cross-fill the Patient Access Associate role, which involves greeting patients and families, gathering demographic, clinical, financial, and insurance information for registration, entering data into the patient accounting system, collecting signatures, and imaging/copying registration documents.

Requirements

Must be a high school graduate or equivalent.
Must have a valid Ohio driver’s license.
Must have strong knowledge of security and law enforcement practices.
Accuracy, attentiveness to detail, and time management skills are required.
Excellent interpersonal, decision-making, facilitation, conflict resolution, and investigative skills.
Demonstrated excellence with listening, verbal, and written communication skills.
Ability to provide outstanding customer service and maintain a high degree of confidentiality.
Must have problem-solving skills.
Ability to work independently or as part of a team and under pressure in a complex and changing working environment.
Must have a thorough knowledge of various insurance documentation requirements, the patient accounting system, and various data entry codes.
Basic computer skills and knowledge of computer software, including programs such as Word, Excel, PowerPoint, etc.
Must thoroughly understand HIPAA confidentiality regulations.
Excellent problem-solving skills are essential.
Requires quick assessment and judgment of dynamic situations.
Must be able to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery.

Nice To Haves

Ability to stand, walk and run through all types of terrain for long periods of time.
Ability to negotiate stairs, ladders and graveled roofs to perform routine patrols.
Heavy lifting up to 100 pounds is required to manipulate bodies onto carts for transporting to and from morgue.
Required stooping, kneeling, twisting, bending and reaching overhead while performing area searches.
Must be able to listen and hear machinery, whistles, screams and alarms while performing daily duties.
Required to read and write for shift-to-shift communication and legal documentation.
Occasionally required to physically detain and restrain patients if deemed necessary.

Responsibilities

Patrols facilities and grounds to prevent theft, vandalism, and fire.
Works with Genesis police officers and the agency having jurisdiction to enforce the Ohio Revised Code.
Helps ensure the safety of all employees, patients, and visitors throughout Genesis facilities.
Documents all security incidents and assists with the restraints of combative patients.
Handles patient valuable storage and return.
Greets patients, family members, and visitors courteously, determining their need for assistance, including directions.
Requests assistance from other staff/volunteers to ensure timely registration/transportation functions.
Assists in the distribution of registration forms, ID bracelets, patient ID plates, and other items.
Performs duties in various settings and for multiple patient types.
Validates/obtains and enters demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member, and/or guarantor.
Informs patient/guarantor of liabilities and collects appropriate co-payments, co-insurances, deductibles, deposits, and outstanding balances at check-in.
Provides financial education, referring patients to financial counseling as required.
Documents payments/actions in the patient accounting system and provides a payment receipt.
Provides patient information and other required documents.
Provides information, directions, and assistance to patients, family members, and visitors, ensuring timely customer-centric service delivery.
Maintains working knowledge of applicable Federal, State, and local laws and regulations, as well as Genesis policies and procedures to ensure adherence.
Performs work in a manner that is quality-focused.
Treats patients, co-workers, visitors, and volunteers with courtesy, compassion, empathy, and respect.
Is results-oriented and focused on achievement of objectives.
Acknowledges and responds to the diversity of people and situations.
Encourages peers to be owners of change.
Anticipates and exceeds customer needs and expectations.
Engages others with patience and understanding.
Acts in a manner that creates positive first and lasting impressions.
Owns issues until they are resolved.
Introduces self and role, connecting with everyone.
Communicates effectively and asks for feedback.
Asks for and anticipates needs and concerns of others.
Maintains a positive work environment for staff and a healing environment for patients.
Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
Responds to requests in an appropriate and timely manner.
Exits patient/customer encounters courteously, asking if there are additional needs.
Demonstrates safe Patient Handling.
Demonstrates safe Materials Handling.
Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment.
Demonstrates Slips/Trips and Falls Awareness.
Actively contributes to maintaining a safe, clean, and quiet environment.