Security Officer Lobby Ambassador

Allied Universal•Philadelphia, PA

6d•Onsite

About The Position

As a Security Officer Lobby Ambassador in Philadelphia, PA, you will serve and safeguard clients in a range of industries such as Residential, and more. As a Front Desk Officer in a residential location, you will welcome residents and guests, support access control, monitor activity at the desk, and respond to security-related concerns with professionalism and care. This role is ideal for someone who enjoys customer service, clear communication, and using technology in a people-first environment. At Allied Universal, you will be part of a team known for integrity, reliability, agility, and innovation.

Requirements

At least 1 year of security-related experience is required.
Be at least 21 years of age.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
A valid driver’s license will be required for driving positions only.

Nice To Haves

Comfort using a computer or tablet is preferred.
Access control and badge experience is preferred.
Customer service experience is preferred.

Responsibilities

Provide customer service to residents, guests, and/or vendors by carrying out site-specific procedures, access control responsibilities, and when appropriate, emergency response activities.
Monitor front desk activity, verify visitor credentials, manage sign-in processes, and communicate property access information in a courteous and professional manner.
Respond to incidents, resident concerns, and critical situations in a calm, problem-solving manner, escalating issues according to site protocols when needed.
Support a professional lobby presence by observing surroundings, reporting unusual activity, and completing required logs, reports, and other security-related documentation.
Answer phones, assist with directions and/or general questions, and coordinate with property staff, residents, and/or emergency personnel as appropriate.