Security Officer - Level III - Dollywood's Combined Resorts - Part Time Year Round

All Career•Pigeon Forge, TN

1d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Security Officer - Level III who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Security Officer - Level III will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This Role exists to protect people and property, maintain a peaceful, fun filled and safe atmosphere, and enforce Security procedures at Dollywood while Creating Memories Worth Repeating for our guests. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

At least one year of experience working successfully in a similar role.
Must be able to meet the qualifications to be certified as an Armed Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922
Must be at least twenty-one (21) years of age
Ability to develop skill in the use and care of firearms
Ability to safely operate company vehicles according to company policy.
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
First Aid and C.P.R. certification required or ability to obtain a certification in a timely manner
Must be willing and able to pass First Responder Course and apply material when needed at the Resort
Must be able to meet the same requirements as a police officer for the State of Tennessee
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history, credit check and motor vehicle record check
Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances
Must not have been released or discharged under any other than honorable discharge from any of the armed forces of the United States
Must have fingerprints on file with the Tennessee Bureau of Investigation
Must pass a physical examination by a licensed physician
Must have good moral character as determined by a thorough investigation conducted by the employing agency; and/or the POST Commission
Must be certified by a Tennessee Licensed Health Care Provider qualified in the psychiatric or psychological fields as being free from any impairment, as set forth in the current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM) of the American Psychiatric Association at the time of the examination that would, in the professional judgement of the examiner, affect the person’s ability to perform an essential function of the job, with or without reasonable accommodation
Basic computer skills with working knowledge of Microsoft Applications / M365
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be committed to continuous improvement
Must promote and support a “team” work environment by cooperating and helping co-workers
Able to add, subtract, multiply and divide with accuracy
Lifting and Carrying : Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
Mobility : Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
Repetitive Movements : This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions : This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
Cognitive and Sensory Requirements : This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
Able to meet the physical demands of the job
Able to sit and/or stand for long/short periods
Able to have manual dexterity necessary to complete all job duties
Able to work comfortably at heights up to 60 feet
Able to lift up to 100 pounds and be able to push, pull and / or drag up to 300 pounds

Nice To Haves

Preference will be given to candidates with prior Law Enforcement or Security related experience

Responsibilities

Patrols front and back of house resort areas, reporting any safety or security hazards, illegal or unacceptable behavior, or suspicious persons to Security/hotel management for direction and resolution
Acts as an ambassador of the resort by being visible and available to guests and hosts, always in a courteous and professional manner
Ensures secure premises by thoroughly checking all floors, stairwells, exit doors, storage areas, critical access areas, fire and safety equipment, parking lots, swimming pools, etc., in accordance with security checklist
Conducts and documents all assigned foot and mobile patrols
Documents all security related issues and assistance provided in appropriate Security reports
Completes incident reports for guest/host accidents, incidents, reports of theft
Assists in the investigation of incidents and submit daily reports in accordance with Safety Security Manual
Responds to and resolves reported noise complaints
Accesses security surveillance system, monitor radio communications, and Fire Control Systems
Assists in random bag and locker inspections as well as host random substance testing
Enforces resort rules/regulations in accordance with Host Manual and resort policy
Monitors and ensures employee compliance to resort key control policies and assist with room guest lock outs
Completely understands and be able to perform resort emergency procedures
Provides first responder assistance in the event of a guest or host accident or injury
Ensures that all parts of the facility are secured and locked at their scheduled times, fire extinguishers have been inspected and are working properly, fire doors are cleared, and parking regulations are maintained