Security Officer Lead

Arizona Department of Administration•Phoenix, AZ

12d•Onsite

About The Position

Under the general supervision of a Security Shift Commander (SO3), will provide daily on-on-one training and mentoring for Security Officer 1's staff in the performance of their duties, posts and required response to various codes, drills and other emergencies, building/mall safety inspections and customer service, as staffing allows. Will provide initial on-the-job training to all shift new hires in how to perform tasks that will become part of their everyday work routine. The Security Officer II (Security Lead Officer) shall be the direct supervisor of their assigned Security Officer I staff. Position will also serve as Specialist-in-Charge of Security in absence of on-duty supervisor, ensuring department safety and service posts, and the on-duty Operator/Dispatch position are maintained during shift, and handle other duties as required. As the Security Lead, will assist supervisors in: shift briefings; listening and guiding staff, problem-solving and resolving conflict as appropriate. Will make personnel recommendations to supervisor. May be part of interview panels. Performs related work as required.

Requirements

Knowledge of Federal and state laws and due process as it relates to safety and security of the hospital campus.
Knowledge of Proper methods and circumstances requiring use of force; proper use of metal, leather, and cloth restraints.
Knowledge of Proper methods to be used when transporting patients.
Knowledge of Hospital rules, regulations and procedures as it relates to the safety and security of the campus, order, discipline of staff and mental health and/or behavioral health patients.
Knowledge of Methods and techniques and practices of operating two-way radios, security cameras, security devices, electronic doors, electronic sound equipment, telephone system and intercom system.
Knowledge of Evacuation procedures including the use of fire extinguishers, sprinklers, test valves and their operation.
Knowledge of Report writing.
Knowledge of Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
Skills in Applying and interpreting safety and security, custody, and consequence measures.
Skills in Using self-defense and use of restraints and other defense control devices.
Skills in Basic first aid and CPR.
Skills in Oral and written communication.
Skills in Establishing and maintaining effective working relationships with other staff, patients/residents, visitors, and local law enforcement agencies.
Skills in Drive State vehicles and ability to recognize and report safety hazards.
Skills in Hospital emergency response techniques.
Skills in Supervisory abilities and leadership; resolving problems and motivating and encouraging staff towards success in the work place.
Skills in Establishing and maintaining work relationships with other sections within the hospital, contractors, and the public.
Ability to Strength and ability to deal with physical situations involving patient care.
Ability to Lead staff and influence others.
Ability to Maintain interpersonal relationships with patients/residents, staff, and other law enforcement personnel and visitors.
Ability to Maintain a calm and even temperament during stressful conditions.
Ability to Speak and write effectively.
Ability to Interpret agency rules and regulations, policies and procedures in maintaining a safe and secure campus.
Ability to Respond to any campus emergencies.
Ability to Apply appropriate restraint techniques.
Ability to Use a portable two-way radio to communicate.
Ability to Perform physical duties such as lifting and carrying.
Ability to Evaluate departmental demands and to respond with the appropriate support and action.
Ability to Resolve related administrative and operational problems referred by subordinates or other hospital staff.
Ability to Coordinate the flow of work between each shift and the daily structured and changing demands of the hospital.
Ability to Provide job related training to new and existing staff.
Ability to Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
At least two years of progressive responsibility in a security and/or safety setting, preferably in a mental health care facility or in hospital/institutional security, or law enforcement work experience.
Must be able to obtain and maintain CPR and NVCI certification.
Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S.41-1758.07 or must apply for a level one fingerprint clearance card within seven working days after beginning employment.

Responsibilities

Trains Security staff in a one-on-one status in duties related to the safety and security of ASH and ACPTC; ensures staff competency in performing required duties at assigned posts (10), including responding to all hospital emergencies and Codes as required, and daily departmental functions.
Performs duties of Security Lead as required, supervising the assigned Security I Officers. Is aware of rules and regulations, policies, procedures and protocols to help Security staff ensure their understanding and compliance.
Interacts with hospital staff, patients and residents, writes and submits appropriate related reports as necessary, confers with supervisor as appropriate management teams; advocates that Security staff assist Nursing and the hospital in maintaining a therapeutic environment for patients/residents, and in supporting the safety of staff and patients alike.
Assists supervisors in preparing related administrative guidelines, protocols and duty station procedures; assists in helping to resolve employee, patient, resident or visitor relationships; assists in problem solving an decision making.
Position will also serve as Shift Commander in absence of on-duty Supervisor III, ensuring department safety and service posts, and the on-duty Operator/Dispatch position are maintained during shift, and handle other duties as required.
Other duties as assigned as related to the position (typically 5% - 10%)