Security Officer II

Gemological Institute of America•New York, NY

8h•Onsite

About The Position

The Gemological Institute of America (GIA) is seeking a Security Officer II for its New York campus, located in the heart of Manhattan's diamond district. This role is crucial in maintaining the highest standards of security on campus to ensure the safety of employees, students, visitors, and customers. The GIA security team operates with autonomy and a focus on operational excellence, guided by core values of integrity, teamwork, leadership, respect, and results, fostering a sense of belonging and inclusivity.

Requirements

Intermediate computer skills, including experience with current Microsoft applications (e.g. MS Excel, Word, Outlook, PowerPoint etc.).
Ability to learn and adapt to new software applications used in physical security operations.
Aptitude in learning how to do basic troubleshooting while operating/monitoring surveillance, access control and intrusion detection equipment.
Ability to write and type clear and concise reports.
Good comprehension ability and logical thinking.
Ability to operate security communication equipment.
Ability to act with urgency and calm in an emergency situation.
Excellent judgment aptitude with a solid ability to detect imminent or looming threats.
Ability to identify and resolve conflicts in an effective manner.
Basic problem-solving skills including identifying, understanding, and resolving problems.
Ability and willingness to follow standard operating procedures.
Excellent communication skills including effective listening skills.
Polite and courteous demeanor.
Ability to adapt to rapidly evolving situations and priorities.
Ability to maintain confidentiality of information.
High school diploma or general education degree (GED).
One to three years related experience and/or training; or equivalent combination of education and experience.
Willingness to work any shift and any days, including weekends.
Demonstrated ability to create positive and professional interactions and maintain a good working relationship with colleagues.
Must obtain/renew New York State Security Guard License (at the time of hire).
Must obtain/renew First Aid certification (at the time of hire).
Must obtain/renew Cardio-Pulmonary Resuscitation and Automated External Defibrillation (CPR & AED) certification.

Nice To Haves

Ability and willingness to document process-flow diagrams and standard operating procedures.
Proficiency in MS excel.
Knowledge and experience in root cause analysis and corrective actions planning.
Security officer experience.
Experience in CCTV, access control, intruder alarm and fire alarm handling.
Possess an active Driver’s License.

Responsibilities

Maintains vigilance for unusual or suspicious individuals or situations.
Monitors and operates surveillance, access control, and intrusion detection equipment, ensuring functionality and promptly reporting issues for resolution.
Learns and stands assigned posts.
Responds to emergency situations and administers first-aid as required.
Assists in evacuation and crowd control during emergencies.
Responds to fire, safety, and security alarms following set protocols.
Acts as a trusted point of contact for personnel, students, vendors, and the public.
Maintains vigil and patrols the campus, providing a visible presence.
Informs management on safety and security related matters through logs, email, and verbal reports.
Directs and/or escorts visitors and vendors as needed.
Assists in special events and tours organized at/by the institute.
Logs observations regarding security, safety, and maintenance related issues.
Contacts and coordinates with local law enforcement agencies when necessary.
Operates emergency equipment as needed.
Stays focused, attentive, alert, and engaged at all times.
Listens and communicates calmly, effectively, and courteously in both emergency and non-emergency situations.
Employs good judgment and sound decision-making at all times.
Performs other duties as assigned.