SECURITY OFFICER I
About The Position
This role involves high-volume customer interactions, requiring a consistently outgoing, upbeat, and cheerful demeanor. The Security Officer I is responsible for building guest relations throughout every shift by engaging with customers, making them feel welcome and comfortable, and encouraging repeat visits. A key aspect of the position is providing superior guest service, positively influencing interactions with both guests and employees. The role demands resilience in handling difficult guests under various business conditions and the ability to work effectively and courteously with colleagues. Additionally, the Security Officer I will assist in transporting money and chips, control access to restricted areas, and respond promptly and appropriately to customer and team member incidents and accidents, including writing reports. Responsibilities also include monitoring customer and team member passage in and out of the casino, identifying and reporting safety hazards, answering all calls promptly and professionally, and participating in routine drills. The officer must possess complete knowledge of all casino events and promotional activities, assisting as needed, and maintaining a clean and orderly work area. Ethical conduct and adherence to regulatory, departmental, and Company policies are paramount, along with empowering and requiring others to do the same.
Requirements
- High-volume customer interactions
- Consistently outgoing, upbeat, and cheerful demeanor
- Ability to build guest relations
- Provide superior guest service
- Resiliency to deal with difficult guests
- Ability to work effectively and courteously with fellow employees
- Assist in transporting money and chips
- Control access to restricted areas
- Respond promptly and appropriately to customer and team member incidents and accidents
- Write reports
- Monitor customer and team member passage in and out of casino
- Check for and reporting safety hazards
- Answer all calls promptly and professionally
- Participate in routine drills
- Complete knowledge of all casino events and promotional activities
- Keep work area in a clean and orderly manner
- Adhere to regulatory, departmental, and Company policies in an ethical manner
Responsibilities
- Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
- Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
- Provide superior guest service, positively affect interactions with guests and employees, and have the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
- Assist in transporting money and chips.
- Control access to restricted areas.
- Respond promptly and appropriately to customer and team member incidents and accidents. Write reports.
- Monitor customer and team member passage in and out of casino.
- Check for and reporting safety hazards.
- Answer all calls promptly and professionally.
- Participate in routine drills as assigned.
- Have complete knowledge of all casino events and promotional activities, and assist as needed.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
