SECURITY OFFICER I

Caesars Entertainment • Pompano Beach, FL

6d • Onsite

About The Position

This role involves high-volume customer interactions, requiring a consistently outgoing, upbeat, and cheerful demeanor. The Security Officer will build guest relations throughout every shift by engaging with customers, making them feel welcome, and inviting them back. A key aspect of the position is providing superior guest service, positively influencing interactions with guests and employees, and demonstrating the resilience to handle difficult guests and work effectively with colleagues. Responsibilities include assisting in transporting money and chips, controlling access to restricted areas, and responding promptly and appropriately to customer and team member incidents and accidents, including writing reports. The officer will monitor customer and team member passage in and out of the casino, check for and report safety hazards, and answer all calls professionally. Participation in routine drills, maintaining knowledge of casino events and promotions, and keeping the work area clean and orderly are also expected. The role requires adherence to regulatory, departmental, and Company policies in an ethical manner, and the ability to handle routine customer complaints and incidents with discretion, identifying situations requiring supervisory attention and resolving issues to maintain positive guest relationships. The position also involves assisting in maintaining a spotless casino by disposing of items left by guests and performing other duties as assigned.

Requirements

• Must be 21 years of age or older
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license.
• Acquire and maintain CPR/AED certification.
• Ability to push and pull up to 250 pounds
• Ability to lift and carry objects up to 50 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing or sitting position and/or walking motion for extended period

Nice To Haves

• A high school diploma or GED equivalent is preferred.
• One year experience in security preferred.

Responsibilities

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Assist in transporting money and chips.
• Control access to restricted areas.
• Respond promptly and appropriately to customer and team member incidents and accidents. Write reports.
• Monitor customer and team member passage in and out of casino.
• Check for and reporting safety hazards.
• Answer all calls promptly and professionally.
• Participate in routine drills as assigned.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

Benefits

• Family-style service approach fostering warmth, connection, and a genuine sense of belonging.
• Respect, teamwork, and personalized attention.
• Thoughtful, supportive service rooted in genuine relationships.
• PEOPLE PLANET PLAY framework commitments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED