SECURITY OFFICER I

Caesars Entertainment•Pompano Beach, FL

1d•Onsite

About The Position

This role is responsible for creating an extraordinary experience through high-volume customer interactions, building guest relations, and providing superior guest service. The Security Officer will assist in transporting money and chips, control access to restricted areas, and respond promptly to incidents and accidents, including writing reports. They will monitor customer and team member passage in and out of the casino, check for and report safety hazards, and answer calls professionally. The position requires participation in routine drills, knowledge of casino events and promotions, and maintaining a clean work area. Adherence to ethical conduct, regulatory, departmental, and Company policies is essential. The role involves handling routine customer complaints and identifying situations requiring supervisory attention, aiming to resolve issues positively. Flexibility in scheduling, including late nights, weekends, and holidays, is necessary, with potential changes in shifts and work locations. Additional duties include assisting in maintaining a spotless casino by disposing of guest-related litter and performing other assigned tasks.

Requirements

Ability to push and pull up to 250 pounds
Ability to lift and carry objects up to 50 pounds
Ability to bend, stoop, twist, reach, and kneel repetitively
Safely work with provided cleaning chemical and equipment
Ascend and descend stairs and maintain equilibrium for an extended period
Must be able to work from a standing or sitting position and/or walking motion for extended period
Ability to work in a smoking and pet-friendly environment
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change.

Responsibilities

Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Provide superior guest service, positively affect interactions with guests and employees, and have the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
Assist in transporting money and chips.
Control access to restricted areas.
Respond promptly and appropriately to customer and team member incidents and accidents. Write reports.
Monitor customer and team member passage in and out of casino.
Check for and reporting safety hazards.
Answer all calls promptly and professionally.
Participate in routine drills as assigned.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Perform other duties as assigned or reasonably requested by any member of management.