Security Officer I - Entry Screener - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

19h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking Security Officer (Level I) who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Security Officer (Level I) will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role exists to protect people and property, by screening our Guests and Hosts for weapons or contraband at various Park entrances checkpoint locations. Maintain a peaceful, fun-filled and safe atmosphere, and enforce Security procedures at Dollywood entrances while Creating Memories Worth Repeating for our guests. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least eighteen (18) years of age
Must have a high school diploma or equivalent
Ability to cope with situations firmly, courteously, tactfully, and with respect for the rights of others
Must be able to meet the qualifications to be certified as an unarmed Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922
Ability to safely operate company vehicles according to company policy.
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
First Aid and C.P.R. certification required or ability to obtain a certification in a timely manner
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history, drug screen and motor vehicle record check
Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances.
Must not have been released or discharged under any other than honorable discharge from any of the armed forces of the United States
Must have fingerprints on file with the Tennessee Bureau of Investigation
Must pass a physical examination by a licensed physician if requested by the Company
Must have good moral character as determined by a thorough investigation conducted by the employing agency
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities

Nice To Haves

Preference will be given to candidates with prior Law Enforcement or Security related experience

Responsibilities

Be generally friendly and caring
Greet all Guests in a friendly and professional manner
Control park access at Host, Guests and Service entrances
Search bags by visual and/or mechanical device
Must be able to work adjacent to and properly operate electronic Metal Detection Unit and hand-held wands
Must be able to scan Guests and deal professionally with any Guest that may need additional screening or has prohibited items in their possession
Must be able to provide professional Guest Services such as giving directions, answering questions, interacting with friendly conversation and representing the Company in a positive, family friendly manner
Be observant of any potentially suspicious activity and report same to an armed Security officer, Supervisor or Law Enforcement officer
Must be able to work at multiple positions and assignments as the Company needs changes with rapid increases or decreases in the attendance flow
Must be able to work in an outside environment, standing for an extended time, in all types of weather conditions
Take possession of lost property and bring to Lost & Found