SECURITY OFFICER, HEALTHCARE

Duke Careers•Durham, NC

3d•$21 - $29•Onsite

About The Position

As a Security Officer, Healthcare at Duke, you will play a vital role in creating a safe, calm, and welcoming environment for students, patients, visitors, and staff. Your presence will help ensure that everyone who enters Duke feels supported, respected, and secure. This is a dynamic role where your professionalism, compassion, and attention to detail make a meaningful difference every day.

Requirements

High School Diploma or GED
Valid North Carolina Driver's License
Pass or achieve an acceptable score on all pre-employment screening
Pass an extensive background investigation
Continued employment is contingent upon successful attainment and ability to perform duties associated with job-related certifications (CPR, IHASS, first aid, etc.) within the timeframe established by the department.
One year of experience preferably in a security-related field.

Responsibilities

Serve as a professional representative of Duke Health, consistently modeling respect, urgency, empathy, and exceptional customer service.
Communicate clearly and professionally using two-way radios, computers, email, and verbal interactions with departments, partner agencies, patients, and visitors.
Patrol and monitor premises—on foot or by vehicle—to deter crime, identify safety risks, and ensure a safe environment.
Respond promptly to alarms, traffic control needs, medical emergencies, motorist assistance requests, suspicious activity, and other calls for service.
De-escalate tense or emotional situations by remaining calm, empathetic, and in control.
Support clinical teams by responding to patient intervention calls and, when necessary, safely restraining individuals in accordance with CPI, Vistelar, and departmental training.
Maintain a weapons-free environment through screening, monitoring, controlled access, and detection technologies.
Conduct property searches as needed to prevent contraband from entering the facility.
Support compliance with University and Hospital policies, including smoking, access control, and safety guidelines.
Perform basic vehicle maintenance tasks and report safety hazards or operational concerns.
Demonstrate detailed knowledge of assigned facilities, grounds, and operational procedures.
Maintain all required certifications, including CPI, Vistelar, CPR, and—where applicable—PPSB and TASER authorization.
Perform other responsibilities that support Duke’s commitment to a safe, inclusive, and supportive environment.